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“You just have to find that thing that's special about you that distinguishes you from… · Experience: Turning Stone Resort Casino · Education: Syracuse University · Location: Greater Syracuse-Auburn Area · 500+ connections on LinkedIn. View Sarah Just’s profile on LinkedIn, a professional community of 1 billion members. Sign in

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  • An exciting new speaker added to The Learning Institute line-up! Dec 16, 2015

An exciting new speaker added to The Learning Institute line-up!

Voice of Siri to join The Learning Institute conference at Turning Stone

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  • Jack Welch to headline business conference at Turning Stone Dec 14, 2015

Jack Welch to headline business conference at Turning Stone

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Voice of Siri to join The Learning Institute conference at Turning Stone

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Turning Stone Resort Casino

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Marketing Committee

Leadership Greater Syracuse

Dec 2021 - Present 2 years 11 months

Leadership Greater Syracuse

Dec 2021 - Present 2 years 11 months

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Kimberly Simone

Mystic, CT Connect

Michael Davis

Biloxi, MS Connect

Chris Sessions, CMP

Farmington, PA Connect

Kristen Arnold

Group Sales Manager I Luxury Incentive Travel I Four Seasons Nevis, Punta Mita, & Naviva

Jacksonville, FL Connect

Stephanie Tablada

Miami, FL Connect

Steven Christakos

Director of Sales at the Hyatt Place Austin Downtown

Austin, TX Connect

Sally Halm

Kapolei, HI Connect

Stephanie Bondoc

Hospitality Sales Specialist | Dual Director of Sales | Passionate and Motivational Leader | Focused on Productivity and Execution

Las Vegas, NV Connect

Kristi Kaas

Director of Sales at Hyatt Place Chapel Hill/Southern Village (REMOTE)

Medway, MA Connect

Laura Mullican

Arlington, TX Connect

Mystic, CT Biloxi, MS Farmington, PA Group Sales Manager I Luxury Incentive Travel I Four Seasons Nevis, Punta Mita, & Naviva

Jacksonville, FL Miami, FL Director of Sales at the Hyatt Place Austin Downtown

Austin, TX Kapolei, HI Hospitality Sales Specialist | Dual Director of Sales | Passionate and Motivational Leader | Focused on Productivity and Execution

Las Vegas, NV Director of Sales at Hyatt Place Chapel Hill/Southern Village (REMOTE)

Medway, MA Arlington, TX - Stephanie Price, M.A., CTE

Check out our latest B2B newsletter- The June edition of The Concierge.

  • Brad Sonnett

🚀 Streamline Your Event Management with Tripleseat 🚀 If you’re in the restaurant, hotel, or venue industry and still using spreadsheets, emails, and paper to manage your events—there’s a better way! 🙌 Tripleseat helps streamline the entire event planning process, saving you time and helping you increase revenue. Whether it’s private dining, catering, or large-scale events, our platform empowers you to: ✅ Manage inquiries effortlessly ✅ Organize event details in one place ✅ Automate contracts, payments, and more ✅ Track real-time data to drive business decisions Join thousands of venues already benefiting from Tripleseat and take your business to the next level! Interested? Let’s connect. DM me or set a demo with me: https://lnkd.in/eRddEMRU #EventManagement #HospitalityIndustry #Catering #PrivateDining #Tripleseat #EventPlanning #VenueManagement #RestaurantTech #EfficiencyBoost

8

  • Rachel Crater

🚀 Maine-Stay Conference 2024: Two Days, One Goal Make your business the place customers go and employees stay. I’m thrilled to be speaking at this year’s Maine-Stay Conference in October—an event I’ve attended the last two years, and one I can’t recommend enough! Whether you’re a seasoned marketer or brand new to business, this conference is packed with actionable marketing strategies that are accessible for everyone. Attend and walk away with fresh ideas and clear tasks to up level your brand & confidently grow your business. Maine business owners and marketing professionals—this is your chance to connect, learn, and elevate your business. 🏆 If you’re serious about growth, don’t miss out. #MaineStayConference #BusinessGrowth #MaineBusiness #MarketingStrategies #Leadership

4

  • Pratish Tiwari

Effective hospitality service recovery follows the LEARN principle: L - Listen E - Empathize A - Apologize R - Resolve N - Notify #ServiceExcellence #CustomerCare #Hospitality #CustomerSatisfaction #Leadership #ServiceRecovery

15

  • Natalie Hoekstra

Leaders out there, this is a must read! Check it out, be inspired to lead your team in a more effective and meaningful way!

7 2 Comments

  • Greg Hull

Looking forward to this one with CHART - Council of Hotel and Restaurant Trainers Seanna Landry, MAT will be discussing how AI can empower the future of learning 💡

11

  • Jonah Stromer

Effective sales leaders ensure that their team has the right software for the job. The right hardware on the other hand….

46 15 Comments

  • Nicole Boyer

Attention hotel GMs and salespeople (or those with connections to them!): I need your help! I’m presenting to a group of hotel GMs and salespeople this fall and need your input! I have a quick 5 question survey. What do you get out of it? You have the option to include your email address to receive the results summary of both the GM and salesperson survey. With my personal connections that have already filled it out, there are some great insights! Pass this along to any hotel GMs/hotel salespeople you know (doesn’t have to be DOS). Thanks in advance! #hotelgm #hotelmanagement #hotelsales #hoteldos #thankyou

6

  • Kat Narang

In sales, I’ve come to realize that it’s never just about closing the next deal. Early in my career, I was focused on quick wins, but I quickly learned that real success comes from something deeper. Sales is about consulting—taking the time to understand your clients’ needs, guiding them toward the best solution, and creating value that lasts long after the contract is signed. One of my proudest moments as a Country Sales Director came when a client I’d worked with reached out for advice—not about a sale, but about their long-term strategy. That’s when it hit me: this isn’t just business, it’s a relationship. They trusted me not as a vendor, but as an advisor. This approach of building lifelong partnerships is what drives me. It’s about being there for your clients, not just when times are good, but when they’re uncertain too. In today’s ever-changing market, adaptability and trust are the foundation of lasting success. So if you’re in the hospitality industry and are really interested in a long-term strategy to improve your technology stack and streamline your operations, reach out and book a meeting. Let’s talk about how we can build something that lasts. #SalesLeadership #ClientPartnership #ConsultativeSelling #HotelTechnology #HospitalitySoftware #LongTermSuccess #CanadianHospitality #SalesInCanada

27 1 Comment

  • Michael Keeler, RSE

Curious about what a ghost kitchen is and how it could benefit your food business? Learn more in our latest article! 👻 #RATIONAL #Innovation

  • Kate Foster, CMP, CWC

Want to know my secret to staying resilient in the sales industry? 🤔 It all comes down to mindset. From knowing your strengths to celebrating your wins, cultivating a growth mindset is what separates good from great. 💪 1️⃣ Know your strengths: Double down on what you’re good at. 2️⃣ Know your limitations: Balance confidence with awareness. 3️⃣ Celebrate daily wins: Even small victories count! 4️⃣ Reflect: What did you learn today? Learning fuels growth. 5️⃣ Love the process: Success isn’t just the destination, it’s the journey. As a sales pro, your mindset can make or break your approach to closing deals, maintaining client relationships, pushing through challenges and even negotiating. Let this post be your reminder to check in with yourself today. 💡 Turn objections into opportunities. Start applying these tips today and let’s see what happens! 💼 Need help mastering the art of objection handling? Contact us to learn how our coaching has elevated the selling skills of pros, just like you! 🚀 #HospitalitySales #SalesTips #SalesObjections #ClientTrust #HotelSales #SalesSuccess #ObjectionHandling #HospitalityIndustry #SalesCoaching #CustomerEngagement

8

  • Saru Juran

Level up your skills, enhance your service, and save big! ✨ Our TIPS Training Discount Offer is here FOR THE MONTH OF MAY! 🥂🍹🍻🍾 Limited time only, snag it now for just $50! Book your spot and mention this ad to get the discount! 🚀 #TIPS #Training #Discount #ProfessionalDevelopment

  • Brian Yeomans

Hi, small business friends and family! I wanted to tell you about @Hilton’s great travel management program for small to medium-sized businesses, Hilton for Business. What’s Hilton for Business? A full suite of benefits for small business owners and their employees — from exclusive discounts to Hilton Honors loyalty benefits, plus 7,500 Bonus Points for your company’s first stay at the Hilton for Business rate. Here’s a rundown of some of the many benefits your company will receive: ✔️Discounted Rates — Available at any participating Hilton hotel worldwide. No blackout dates! ✔️Loyalty Benefits — Earn 5,000 Hilton Honors Points for every 10 company-wide stays. Travelers continue to earn their individual Hilton Honors benefits each time they stay. ✔️Program Management — Use the self serve dashboard to track past and upcoming spend, and watch your Points add up. ✔️One Hilton Honors Account — Use your existing Honors account to create profiles for personal and business travel and easily switch between them based on your travel needs. Message me if you’re interested in learning more or want to sign up! #HiltonForBusiness

5 1 Comment

  • Zachary Patton

Are you invested, locally or in any PA Benefit Corporation? Diversify a bit and take advantage of this is great opportunity to create some positive change in our neck of the woods–with an ROI. Thanks to all of those who have already invested–we are already 20% of the way there, but we need to keep up our momentum. Follow the link and please share! No effort is too small. :) https://lnkd.in/ekENhxPk #impactinvesting #smallbusiness

10 1 Comment Are you invested, locally or in any PA Benefit Corporation? Diversify a bit and take advantage of this is great opportunity to create some positive change in our neck of the woods–with an ROI. Thanks to all of those who have already invested–we are already 20% of the way there, but we need to keep up our momentum. Follow the link and please share! No effort is too small. :) https://lnkd.in/ekENhxPk #impactinvesting #smallbusiness

  • Benjamin Premack

Hospitality Family on LinkedIn, I have a question for you! What are your favorite podcasts to listen to, whether industry specific, sales related…or even just a little fun? Look forward to hearing from you. #podcasts #hospitalitypodcasts #salespodcasts #shareyourfavorates

13 4 Comments

  • Justine Winkler

Great Article on our transformed Clubhouse!

16 1 Comment

  • Rebecca Berry

If you are attending the National Restaurant Association Show next weekend this is a great time to get a jump start on your ServSuccess Restaurant Leadership Training in-person! Workshop Schedule: Saturday, May 18, 2024 12:30 – 4:30 pm 12:30 – 2:30 pm: Building Leadership Skills No one day is the same in this industry. Keeping staff onboard and running effective shifts starts with a strong understanding of business fundamentals and exceptional communication skills. In this session, learn tactics to keep your staff motivated and engaged and the business on track. 2:30 – 4:30 pm: Managing Costs No matter what type of restaurant operation, in order to be an effective leader, you must fully understand food and labor costs. In this session, our experts break down the components of each, how it relates to profitability, and provide best practices for keeping costs in line. ServSuccess Restaurant Leader Workshop Running a restaurant takes an extraordinary commitment. For over 100 years the National Restaurant Association has been committed to helping restaurants flourish in any environment. The most recent product, ServSuccess supports the career development and growth of restaurant professionals. This online collection of learning suites, courses, and exams is designed to enhance knowledge of working industry professionals and certify the competencies required for career growth. Leaders will grow and practice their skills, validate their expertise, and expand their abilities to boost business performance. Participant Level: Ideal participants are mid-level managers and above who want to build skills to enhance business performance. Pricing: Special workshop price only available at National Restaurant Association Show 2024 (Regular retail price = $850) $325 in addition to either an Expo badge or Expo + Education badge ServSuccess Workshop includes: Two 2-hour workshop sessions with National Restaurant Association expert trainers Access to the ServSuccess online learning suite, including 5 courses, 34 learning modules, and 1 industry certificate. 20% off ServSafe Food Protection Manager eCourse 20% off ServSafe Food Protection Manager Exam 50% off ServSuccess Certified Supervisor Exam Register Here:

11

  • Kevin P. McCarty

Top Promotional Products Comment below if you’ve ever received any of the five items listed. Add a 👍🏻 if you still have it! Proforma Dynamic Resources Brendan Quinn

5 2 Comments

  • Spencer Frye

Stay ahead of the competition with insights from top chefs on how to navigate the evolving foodservice landscape. Discover key strategies for success in this article!

2

  • Andrea Milrad Heilweil

How to attract more attendees to your event

3

Show more posts Show fewer posts Check out our latest B2B newsletter- The June edition of The Concierge.

🚀 Streamline Your Event Management with Tripleseat 🚀 If you’re in the restaurant, hotel, or venue industry and still using spreadsheets, emails, and paper to manage your events—there’s a better way! 🙌 Tripleseat helps streamline the entire event planning process, saving you time and helping you increase revenue. Whether it’s private dining, catering, or large-scale events, our platform empowers you to: ✅ Manage inquiries effortlessly ✅ Organize event details in one place ✅ Automate contracts, payments, and more ✅ Track real-time data to drive business decisions Join thousands of venues already benefiting from Tripleseat and take your business to the next level! Interested? Let’s connect. DM me or set a demo with me: https://lnkd.in/eRddEMRU #EventManagement #HospitalityIndustry #Catering #PrivateDining #Tripleseat #EventPlanning #VenueManagement #RestaurantTech #EfficiencyBoost

8 🚀 Maine-Stay Conference 2024: Two Days, One Goal Make your business the place customers go and employees stay. I’m thrilled to be speaking at this year’s Maine-Stay Conference in October—an event I’ve attended the last two years, and one I can’t recommend enough! Whether you’re a seasoned marketer or brand new to business, this conference is packed with actionable marketing strategies that are accessible for everyone. Attend and walk away with fresh ideas and clear tasks to up level your brand & confidently grow your business. Maine business owners and marketing professionals—this is your chance to connect, learn, and elevate your business. 🏆 If you’re serious about growth, don’t miss out. #MaineStayConference #BusinessGrowth #MaineBusiness #MarketingStrategies #Leadership

4 Effective hospitality service recovery follows the LEARN principle: L - Listen E - Empathize A - Apologize R - Resolve N - Notify #ServiceExcellence #CustomerCare #Hospitality #CustomerSatisfaction #Leadership #ServiceRecovery

15 Leaders out there, this is a must read! Check it out, be inspired to lead your team in a more effective and meaningful way!

7 2 Comments Looking forward to this one with CHART - Council of Hotel and Restaurant Trainers Seanna Landry, MAT will be discussing how AI can empower the future of learning 💡

11 Effective sales leaders ensure that their team has the right software for the job. The right hardware on the other hand….

46 15 Comments Attention hotel GMs and salespeople (or those with connections to them!): I need your help! I’m presenting to a group of hotel GMs and salespeople this fall and need your input! I have a quick 5 question survey. What do you get out of it? You have the option to include your email address to receive the results summary of both the GM and salesperson survey. With my personal connections that have already filled it out, there are some great insights! Pass this along to any hotel GMs/hotel salespeople you know (doesn’t have to be DOS). Thanks in advance! #hotelgm #hotelmanagement #hotelsales #hoteldos #thankyou

6 In sales, I’ve come to realize that it’s never just about closing the next deal. Early in my career, I was focused on quick wins, but I quickly learned that real success comes from something deeper. Sales is about consulting—taking the time to understand your clients’ needs, guiding them toward the best solution, and creating value that lasts long after the contract is signed. One of my proudest moments as a Country Sales Director came when a client I’d worked with reached out for advice—not about a sale, but about their long-term strategy. That’s when it hit me: this isn’t just business, it’s a relationship. They trusted me not as a vendor, but as an advisor. This approach of building lifelong partnerships is what drives me. It’s about being there for your clients, not just when times are good, but when they’re uncertain too. In today’s ever-changing market, adaptability and trust are the foundation of lasting success. So if you’re in the hospitality industry and are really interested in a long-term strategy to improve your technology stack and streamline your operations, reach out and book a meeting. Let’s talk about how we can build something that lasts. #SalesLeadership #ClientPartnership #ConsultativeSelling #HotelTechnology #HospitalitySoftware #LongTermSuccess #CanadianHospitality #SalesInCanada

27 1 Comment Curious about what a ghost kitchen is and how it could benefit your food business? Learn more in our latest article! 👻 #RATIONAL #Innovation

Want to know my secret to staying resilient in the sales industry? 🤔 It all comes down to mindset. From knowing your strengths to celebrating your wins, cultivating a growth mindset is what separates good from great. 💪 1️⃣ Know your strengths: Double down on what you’re good at. 2️⃣ Know your limitations: Balance confidence with awareness. 3️⃣ Celebrate daily wins: Even small victories count! 4️⃣ Reflect: What did you learn today? Learning fuels growth. 5️⃣ Love the process: Success isn’t just the destination, it’s the journey. As a sales pro, your mindset can make or break your approach to closing deals, maintaining client relationships, pushing through challenges and even negotiating. Let this post be your reminder to check in with yourself today. 💡 Turn objections into opportunities. Start applying these tips today and let’s see what happens! 💼 Need help mastering the art of objection handling? Contact us to learn how our coaching has elevated the selling skills of pros, just like you! 🚀 #HospitalitySales #SalesTips #SalesObjections #ClientTrust #HotelSales #SalesSuccess #ObjectionHandling #HospitalityIndustry #SalesCoaching #CustomerEngagement

8 Level up your skills, enhance your service, and save big! ✨ Our TIPS Training Discount Offer is here FOR THE MONTH OF MAY! 🥂🍹🍻🍾 Limited time only, snag it now for just $50! Book your spot and mention this ad to get the discount! 🚀 #TIPS #Training #Discount #ProfessionalDevelopment

Hi, small business friends and family! I wanted to tell you about @Hilton’s great travel management program for small to medium-sized businesses, Hilton for Business. What’s Hilton for Business? A full suite of benefits for small business owners and their employees — from exclusive discounts to Hilton Honors loyalty benefits, plus 7,500 Bonus Points for your company’s first stay at the Hilton for Business rate. Here’s a rundown of some of the many benefits your company will receive: ✔️Discounted Rates — Available at any participating Hilton hotel worldwide. No blackout dates! ✔️Loyalty Benefits — Earn 5,000 Hilton Honors Points for every 10 company-wide stays. Travelers continue to earn their individual Hilton Honors benefits each time they stay. ✔️Program Management — Use the self serve dashboard to track past and upcoming spend, and watch your Points add up. ✔️One Hilton Honors Account — Use your existing Honors account to create profiles for personal and business travel and easily switch between them based on your travel needs. Message me if you’re interested in learning more or want to sign up! #HiltonForBusiness

5 1 Comment Are you invested, locally or in any PA Benefit Corporation? Diversify a bit and take advantage of this is great opportunity to create some positive change in our neck of the woods–with an ROI. Thanks to all of those who have already invested–we are already 20% of the way there, but we need to keep up our momentum. Follow the link and please share! No effort is too small. :) https://lnkd.in/ekENhxPk #impactinvesting #smallbusiness

10 1 Comment Hospitality Family on LinkedIn, I have a question for you! What are your favorite podcasts to listen to, whether industry specific, sales related…or even just a little fun? Look forward to hearing from you. #podcasts #hospitalitypodcasts #salespodcasts #shareyourfavorates

13 4 Comments Great Article on our transformed Clubhouse!

16 1 Comment If you are attending the National Restaurant Association Show next weekend this is a great time to get a jump start on your ServSuccess Restaurant Leadership Training in-person! Workshop Schedule: Saturday, May 18, 2024 12:30 – 4:30 pm 12:30 – 2:30 pm: Building Leadership Skills No one day is the same in this industry. Keeping staff onboard and running effective shifts starts with a strong understanding of business fundamentals and exceptional communication skills. In this session, learn tactics to keep your staff motivated and engaged and the business on track. 2:30 – 4:30 pm: Managing Costs No matter what type of restaurant operation, in order to be an effective leader, you must fully understand food and labor costs. In this session, our experts break down the components of each, how it relates to profitability, and provide best practices for keeping costs in line. ServSuccess Restaurant Leader Workshop Running a restaurant takes an extraordinary commitment. For over 100 years the National Restaurant Association has been committed to helping restaurants flourish in any environment. The most recent product, ServSuccess supports the career development and growth of restaurant professionals. This online collection of learning suites, courses, and exams is designed to enhance knowledge of working industry professionals and certify the competencies required for career growth. Leaders will grow and practice their skills, validate their expertise, and expand their abilities to boost business performance. Participant Level: Ideal participants are mid-level managers and above who want to build skills to enhance business performance. Pricing: Special workshop price only available at National Restaurant Association Show 2024 (Regular retail price = $850) $325 in addition to either an Expo badge or Expo + Education badge ServSuccess Workshop includes: Two 2-hour workshop sessions with National Restaurant Association expert trainers Access to the ServSuccess online learning suite, including 5 courses, 34 learning modules, and 1 industry certificate. 20% off ServSafe Food Protection Manager eCourse 20% off ServSafe Food Protection Manager Exam 50% off ServSuccess Certified Supervisor Exam Register Here:

11 Top Promotional Products Comment below if you’ve ever received any of the five items listed. Add a 👍🏻 if you still have it! Proforma Dynamic Resources Brendan Quinn

5 2 Comments Stay ahead of the competition with insights from top chefs on how to navigate the evolving foodservice landscape. Discover key strategies for success in this article!

2 How to attract more attendees to your event

3 -

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