JustCasino Review Honest Review by Casino Guru

Read our review of JustCasino, its complaints, support and other factors. It’s good, but there are better options. Find out why. 6.5/10Safety Index Above average by Casino Guru Browse recommended casinosUser feedback:Mixed

Rated by 19 users

Very positivePositiveNeutralNegativeVery negativeView all (19) reviewsWhen reviewing and assessing JustCasino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers has carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

We’ve worked out the casino’s Safety Index, a numerical and verbal representation of online casinos’ safety and fairness, based on these discoveries. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. JustCasino scored an Above average Safety Index of 6.5, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Take a look at our full JustCasino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Safety Index – JustCasino fairness and safety

We measure a casino’s Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it’s T&Cs, complaints from the players, blacklists, and many others.

In our JustCasino review, we carefully went through and inspected the Terms and Conditions of JustCasino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.

Considering our estimates and the factual data we have collected, JustCasino appears to be a average-sized online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. In our evaluation, we factor in both the casinos’ size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we are aware, no relevant casino blacklists mention JustCasino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it’s likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

Taking into account all factors in our review, JustCasino has scored a Safety Index of 6.5, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.

Note: According to our records, JustCasino is related to 4 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of JustCasino.

Terms and Conditions of JustCasino evaluated

Whenever we assess online casinos, we thoroughly examine each casino’s Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of JustCasino to be mostly fair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about JustCasino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino’s Safety Index.

We currently have 0 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 775 black points in total, out of which 775 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

JustCasino user feedback and reviews evaluated

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

JustCasino has a Good User feedback score based on the 18 user reviews in our database. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino’s quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino’s reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Licenses and company data

JustCasino is owned by Dama N.V and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

JustCasino has been granted a gambling license in Curaçao issued by Curaçao Antillephone N.V..

Payment methods, win and withdrawal limits

JustCasino supports 32 payment options. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, Neosurf, Maestro, Bitcoin (BTC), AstroPay, iDebit, Bank transfer, Inpay, Flexepin, Coinspaid, MuchBetter, Interac, CashtoCode, Binance Pay, MiFinity, Bitcoin Cash (BCH), Ethereum (ETH), Ripple (XRP), Tether (USDT), Rapid Transfer, Litecoin (LTC), USD Coin (USDC), Cardano (ADA), Jeton Card, МИР - Mir, Dogecoin (DOGE), Tron (TRX).

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino’s winning and withdrawal limits can be found in the table below.

Withdrawal limits Win limits
EUR 4,000 per day USD 50,000 daily net win limit
EUR 8,000 per week
EUR 30,000 per month
USD 4,000 per day
USD 8,000 per week
USD 30,000 per month
NOK 40,000 per day
NOK 80,000 per week
NOK 300,000 per month
CAD 6,000 per day
CAD 12,000 per week
CAD 42,000 per month
AUD 6,000 per day
AUD 12,000 per week
AUD 42,000 per month
CHF 4,000 per day
CHF 8,000 per week
CHF 30,000 per month
CZK 99,000 per day
CZK 198,000 per week
CZK 740,000 per month
INR 337,000 per day
INR 670,000 per week
INR 2,500,000 per month
NZD 6,000 per day
NZD 12,000 per week
NZD 48,000 per month
PLN 18,000 per day
PLN 36,000 per week
PLN 135,000 per month
RUB 360,000 per day
RUB 720,000 per week
RUB 2,500,000 per month
TRY 80,500 per day
TRY 160,000 per week
TRY 60,500 per month
ZAR 65,000 per day
ZAR 130,000 per week
ZAR 500,000 per month
BTC 0.1 per day
BTC 0.21 per week
BTC 0.8 per month
XDG 62,800 per day
XDG 120,000 per week
XDG 450,000 per month
LTC 48 per day
LTC 108 per week
LTC 360 per month
USDT 4,000 per day
USDT 8,000 per week
USDT 30,000 per month
TRX 55,000 per day
TRX 110,000 per week
TRX 400,000 per month
ADA 12,000 per day
ADA 24,000 per week
ADA 90,000 per month
USDC 4,000 per day
USDC 8,000 per week
USDC 30,000 per month

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at JustCasino in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Russian Yes No No
German Yes Yes Yes24/7
Finnish Yes Yes Yes24/7
Italian Yes No No
French Yes No No
Norwegian Yes Yes Yes24/7
Arabic Yes Yes Yes24/7

During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at JustCasino, managing your account, withdrawals, or other matters. According to our tests and collected information, JustCasino has a fast and professional customer support.

Casino games and slots available at JustCasino

JustCasino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows.

Casino games from 116 game providers are offered. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play’n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Leander Games, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, MrSlotty, Bullshark Games, Lucky Games, Jelly, Fantasma Games, Platipus, Authentic Gaming, Lucky Streak, Amigo Gaming, Mancala Gaming, Boomerang Studios, OneTouch, Kiron Interactive, Revolver Gaming, EAGaming, Reevo, Mascot Gaming, Four Leaf Gaming, Givme Games, PGsoft (Pocket Games Soft), Reel Play, Atomic Slot Lab, Max Win Gaming, OctoPlay, Iconic21, Caleta Gaming, AvatarUX, Peter & Sons, Blue Guru Games, 3 Oaks Gaming, CT Interactive, Games Global, Golden Rock Studios, 4ThePlayer, 5Men Gaming, Tornado Games, AceRun, Smartsoft Gaming, Prospect Gaming, Swintt, Win Fast, Backseat Gaming, LIVE Solutions, Ad Lunam, Bulletproof Games, Reflex Gaming, Spribe, Gamomat, Arcadem, Atmosfera Live, TrueLab Games, Spearhead Studios, RAW iGaming, Bang Bang Games, Bad Dingo, Bombay Live, Oryx Gaming, Nucleus Gaming, Leap Gaming, Gamebeat, Livespins, Hot Rise Games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Gamevy, Fazi, Retro Gaming, Gamzix, 1spin4win, Kalamba Games, Popiplay, Golden Hero, Apparat Gaming, Games Lab, Clawbuster, Electric Elephant, 7Mojos, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, Ka Gaming.

Bonuses and codes offered by JustCasino

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There are currently 16 bonuses from JustCasino in our database, and all offers are listed in the ‘Bonuses’ section.

*Note: Our separate page features details on JustCasino bonuses for additional information about this casino’s offers.*We measure a casino’s Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it’s T&Cs, complaints from the players, blacklists, and many others.

In our JustCasino review, we carefully went through and inspected the Terms and Conditions of JustCasino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.

Considering our estimates and the factual data we have collected, JustCasino appears to be a average-sized online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. In our evaluation, we factor in both the casinos’ size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we are aware, no relevant casino blacklists mention JustCasino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it’s likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

Taking into account all factors in our review, JustCasino has scored a Safety Index of 6.5, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.

Note: According to our records, JustCasino is related to 4 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of JustCasino.

Terms and Conditions of JustCasino evaluated

Whenever we assess online casinos, we thoroughly examine each casino’s Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of JustCasino to be mostly fair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about JustCasino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino’s Safety Index.

We currently have 0 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 775 black points in total, out of which 775 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

JustCasino user feedback and reviews evaluated

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

JustCasino has a Good User feedback score based on the 18 user reviews in our database. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino’s quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino’s reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Licenses and company data

JustCasino is owned by Dama N.V and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

JustCasino has been granted a gambling license in Curaçao issued by Curaçao Antillephone N.V..

Payment methods, win and withdrawal limits

JustCasino supports 32 payment options. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, Neosurf, Maestro, Bitcoin (BTC), AstroPay, iDebit, Bank transfer, Inpay, Flexepin, Coinspaid, MuchBetter, Interac, CashtoCode, Binance Pay, MiFinity, Bitcoin Cash (BCH), Ethereum (ETH), Ripple (XRP), Tether (USDT), Rapid Transfer, Litecoin (LTC), USD Coin (USDC), Cardano (ADA), Jeton Card, МИР - Mir, Dogecoin (DOGE), Tron (TRX).

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino’s winning and withdrawal limits can be found in the table below.

Withdrawal limits Win limits
EUR 4,000 per day USD 50,000 daily net win limit
EUR 8,000 per week
EUR 30,000 per month
USD 4,000 per day
USD 8,000 per week
USD 30,000 per month
NOK 40,000 per day
NOK 80,000 per week
NOK 300,000 per month
CAD 6,000 per day
CAD 12,000 per week
CAD 42,000 per month
AUD 6,000 per day
AUD 12,000 per week
AUD 42,000 per month
CHF 4,000 per day
CHF 8,000 per week
CHF 30,000 per month
CZK 99,000 per day
CZK 198,000 per week
CZK 740,000 per month
INR 337,000 per day
INR 670,000 per week
INR 2,500,000 per month
NZD 6,000 per day
NZD 12,000 per week
NZD 48,000 per month
PLN 18,000 per day
PLN 36,000 per week
PLN 135,000 per month
RUB 360,000 per day
RUB 720,000 per week
RUB 2,500,000 per month
TRY 80,500 per day
TRY 160,000 per week
TRY 60,500 per month
ZAR 65,000 per day
ZAR 130,000 per week
ZAR 500,000 per month
BTC 0.1 per day
BTC 0.21 per week
BTC 0.8 per month
XDG 62,800 per day
XDG 120,000 per week
XDG 450,000 per month
LTC 48 per day
LTC 108 per week
LTC 360 per month
USDT 4,000 per day
USDT 8,000 per week
USDT 30,000 per month
TRX 55,000 per day
TRX 110,000 per week
TRX 400,000 per month
ADA 12,000 per day
ADA 24,000 per week
ADA 90,000 per month
USDC 4,000 per day
USDC 8,000 per week
USDC 30,000 per month

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at JustCasino in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Russian Yes No No
German Yes Yes Yes24/7
Finnish Yes Yes Yes24/7
Italian Yes No No
French Yes No No
Norwegian Yes Yes Yes24/7
Arabic Yes Yes Yes24/7

During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at JustCasino, managing your account, withdrawals, or other matters. According to our tests and collected information, JustCasino has a fast and professional customer support.

Casino games and slots available at JustCasino

JustCasino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows.

Casino games from 116 game providers are offered. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play’n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Leander Games, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, MrSlotty, Bullshark Games, Lucky Games, Jelly, Fantasma Games, Platipus, Authentic Gaming, Lucky Streak, Amigo Gaming, Mancala Gaming, Boomerang Studios, OneTouch, Kiron Interactive, Revolver Gaming, EAGaming, Reevo, Mascot Gaming, Four Leaf Gaming, Givme Games, PGsoft (Pocket Games Soft), Reel Play, Atomic Slot Lab, Max Win Gaming, OctoPlay, Iconic21, Caleta Gaming, AvatarUX, Peter & Sons, Blue Guru Games, 3 Oaks Gaming, CT Interactive, Games Global, Golden Rock Studios, 4ThePlayer, 5Men Gaming, Tornado Games, AceRun, Smartsoft Gaming, Prospect Gaming, Swintt, Win Fast, Backseat Gaming, LIVE Solutions, Ad Lunam, Bulletproof Games, Reflex Gaming, Spribe, Gamomat, Arcadem, Atmosfera Live, TrueLab Games, Spearhead Studios, RAW iGaming, Bang Bang Games, Bad Dingo, Bombay Live, Oryx Gaming, Nucleus Gaming, Leap Gaming, Gamebeat, Livespins, Hot Rise Games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Gamevy, Fazi, Retro Gaming, Gamzix, 1spin4win, Kalamba Games, Popiplay, Golden Hero, Apparat Gaming, Games Lab, Clawbuster, Electric Elephant, 7Mojos, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, Ka Gaming.

Bonuses and codes offered by JustCasino

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There are currently 16 bonuses from JustCasino in our database, and all offers are listed in the ‘Bonuses’ section.

Note: Our separate page features details on JustCasino bonuses for additional information about this casino’s offers. Read more Read less No Deposit Bonus:Not availableDeposit Bonus:Not available Payment methods Show all (32)Payment methods (32)-

Withdrawal limits per month $30,000 per week $8,000 per day $4,000 SlotsRouletteBlackjackNo bettingVideo pokerBingoBaccaratJackpot gamesLive gamesNo pokerCraps and diceKenoScratch cardsNo eSports bettingCrash gamesAll games (15)- Slots

  • Roulette
  • Blackjack
  • No betting
  • Video poker
  • Bingo
  • Baccarat
  • Jackpot games
  • Live games
  • No poker
  • Craps and dice
  • Keno
  • Scratch cards
  • No eSports betting
  • Crash games

English website All languages (8)All website languagesEnglishFrenchGermanItalianRussianArabicFinnishNorwegianEnglish customer support All languages (5)All customer support languagesEnglishGermanArabicFinnishNorwegianEnglish live chat All languages (5)All livechat languagesEnglishGermanArabicFinnishNorwegian-

7.0

JustCasino.io

Clone

6.5

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LetsLucky Casino

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  • Various responsible gaming options available

  • Live dealer games are available

  • Live chat support is available 24/7

  • Many restricted countries

  • There is a maximum daily win limitation

  • Relatively new casino, not yet proven by time

  • Chat with a live agent is available from an account

  • Small international casino

  • Deposits need to be wagered 3x before a withdrawal is requested

Browse all bonuses offered by JustCasino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

We want players to understand gambling.

This is a place to share experience with JustCasino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:Mixed Rated by 19 users

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Write a review

Casino Guru

We want players to understand gambling.

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Hannahskeen578Junior ApprenticeAustralia• 1 week ago Slow website and I never deposited so much with nothing not even a feature so the RTP must be non existent the games are all the same nothing exciting and the customer support takes a while to get back to you - Nothing

  • Slow website
  • Horrible RTP never seen worse
  • Slow customer service
  • Boring games

tattscryptoNoviceAustralia• 5 months ago anyone wanting to play online stay away from this casino been playing daily o it and not once cashed out lost over 50,000 aud and thenn wen. they issue bonuses they make excuses when they don’t add it worst casino i have. every experienced and i play daily online stay away !!! big fraud and liers they don’t pay out and they have no managers whenn they say on there site if u become vip u get a dedicated manger . liers - stay away ! scam casino

MagarooooNoviceAustralia• 5 months ago I strongly recommend JUSTCASINO as this casino has a very Good selection of games, the staff are very friendly and VIP SUPPORT are always available to assist with any queries and are just very pleasant to deal with 😃 I have had a few good wins here and have done a few withdrawals and never had any issues whatsoever 😊 I HONESTLY can’t fault anything with them and really have just had the most wonderful experience with this casino 😃 I highly recommend JUSTCASINO and promise you, you will be happy you joined with them, Best of Luck 🤞 - Great Casino 🎰

  • Fast Withdrawals
  • Great Bonus’s
  • Friendly Staff
  • Good selection of Games

erlinghzamlind292NoviceNorway• 5 months ago Never done a casino review before because I have never experienced not being able to cash out. However, justcasino is a scum site where they reject every withdrawal I did saying I didn’t add a country code, I have done a 1000 withdrawals before and there has never been a issue. When I tried to do a crypto withdrawal since they don’t know how to cash out to bank, they said I had to do a new bank withdrawal. I think they are stalling withdrawals as long as possible so players cancel the cashout’s and lose their money. It was only once I made the threat to write a negative review that they actually realised they had to let the withdrawal go through. The only positives was the verification was fast and casino games felt real. - Verification is fast

  • Impossible to withdraw
  • Slow withdrawals
  • Bad customer support

mdarowiche1978Junior AdeptCanada• 6 months ago This casino cheated me today friday the told me i can recive 50% if i deposit 30 eur witch i did and used the bonus code the gave me but no bonus when i ask chat they could not help me , this casino tell you that you are going to recive this and that bonus if you deposit after you deposit no bonus beware - nothing

  • Beware the tell you that you will recvie bonus and give you bonus codes not working only to make you deposit

ElvisBoy23NoviceAustralia• 6 months ago I would definitely rate Just Casino one of the best out there. I have been a player now for probably 2-3 years. They have fantastic bonuses and promotions. The customer support team is always quick and very helpful. - Great Free Bonuses

  • Great Promotions

brian2512ApprenticeGermany• 7 months ago I have never experienced such an uncomplicated verification and payout. From now on I would only like to thank the casino and you Noch nie habe ich eine so unkompliziert vertifizirung + Auszahlung erlebt ich möcht mich bei dem Casino bedanken ab jetzt nur bei euch - Fast payout Schnelle Auszahlung

  • Quick and easy verification Schnelle und einfache vertifizirung

  • Hop side Hüpchebseite

  • Nothing Nix

ruanrhind123NoviceAustralia• 8 months ago I added a bonus code which didn’t load and waited an hour for support before giving up. Site was also slow. I won’t be playing here again. - Pfft

Bozarth_LNoviceSwitzerland• 9 months ago Not bad casino, but my in opinion, the % of winnings could be higher. - Fast support

  • There are many games

  • Normally interfасe

  • No mobile app

  • I win less here

AleKing44AdeptGermany• 9 months ago The site is very nicely designed, I used the 150% exclusive bonus with a deposit of €80. In the end I was able to pay out €3000. The verification was very quick. The payout took around 48 hours. Once it was canceled due to an error, but then processed again about 5 hours later. But actually had some very nice and good hits there! I can only recommend 8 months later, payouts now take much longer. I hope they change that. But money comes 100% Seite ist sehr schön gestaltet, habe den 150% exlusive bonus bentutz, mit einer einzahlung von 80€. Am ende konnte ich 3000€ auszahlen. Das verifizieren ging sehr schnell. Die auszahlung hat circa 48stunden gedauert. Einmal wurde die durch einen fehler abgebrochen, aber dann circa 5std später erneut bearbeitet worden. Aber an sich sehr schöne und gute hits dort gehabt! Kann ich nur empfehlen8monate später, auszahlungen dauern mittlerweile viel länger. Ich hoffe sie ändern das. Geld kommt aber zu 100% - High RTP had lots of good hits Hohe RTP viele gute hits gehabt

  • Quick verification Schnelle verifizierung

  • Nice support Netter support

  • Payout was canceled once, apparently due to an error. Auszahlung wurde einmal abgebrochen, scheinbar durch ein fehler.

  • Withdrawals are never processed within 24 hours Auszahlungen werden nie unter 24std bearbeitet

Bbet7755Junior ApprenticeCanada• 9 months ago Another great casino in my book. Fast service, fast smooth verification. RTP seems good and lots of great promotions happening here. Highly recommend them. - Smooth withdrawals

  • Smooth deposits
  • Great support
  • Tons of bonuses and rewards

andrewsmithmail611VisitorNew Zealand• 11 months ago this casino will rip you offvery sneaky, not transparent, quick to take yr deposit but you try getting your winnings if yr actually able to win, slowly but surely they make it very difficult to withdraw winnings keeping you tied tightly by over the top active bonuses. yes they will match yr first deposit but rest assured it is only their monetary input matching yours that will claim all subsequent winnings, your equal share invested deposit has no claim to winnings only just casinos match deposit does, it is not until you have dwindled away over 80-90 % of your new client winnings that they will allow you a meagre part of your winnings to withdraw..it does not matter that you made the same deposit into yr account as they did with their so called match bonus, fair play would place withdraw restrictions upon any matched bonus deposits of maximum 50% only, not 80-90%how is it fair and just to devalue your own personal deposited monetary investment to a level that falls far below theirs even though matching currency is applied. My $30 nz dollars is worth only $5 nz dollars when it sits next to their welcome match bonus of $30 nz dollars arseholes ! lining their pockets with your winnings i hope they fall flat fast and hard there are many other casinos out there operating under far more acceptable fair play terms and conditions with honest RTP payouts, this casino is not one of them… dont believe me..go ahead, throw your money inthen bravely wave it goodbye ! - there is none

  • run and dont look back

newboy666Advanced NoviceAustralia• 11 months ago After winning, casino requests for more and more verification documentation. One after the other until I just gave up and gambled away the winnings out of frustration. - Nothing

  • Purposely make it difficult to verify account

mickspainting96NoviceAustralia• 1 year ago Casino is quick to take deposits, but when you want to withdraw a small win it’s like pulling teeth and support is not interested in helping with the problem unfortunately at the moment it feels like it may be a scam and I’m not holding my breath on receiving my deposit, however I will update my review if anything changes - Good selection of games.

  • Pay id

  • So far haven’t been able to withdraw funds

  • Support is not at all interested in helping to get my withdrawal sorted.

  • Will update in a week but currently feel like I’ve lost my money

JinmaohaoNoviceAustralia• 1 year ago Terrible payout timeframes. Their site says “instant withdrawal” yet I’ve had crypto withdrawals take 1 week and currently have a bank transfer “in progress” 8 days. Hopeless - Game variety

  • Withdrawals

ddnnppmmAdvanced NoviceGermany• 1 year ago I’ve been playing at Just Casino for a while and I’ve been pleasantly surprised from the start. Lots of deposit methods, verification was very fast, withdrawals took less than 48 hours so far, support is very fast and helpful and bonuses are given every day. Ich spiele seit einiger Zeit bei Just Casino und ich bin von Anfang an positiv überrascht. Viele Einzahlungsmethoden, die Verifizierung ging sehr schnell, Auszahlungen dauerten bis jetzt weniger als 48 Stunden, der Support ist sehr schnell und hilfsbereit und es gibt jeden Tag Bonis. barbieheater65VisitorCanada• 1 year ago This is the worst for getting your winnings. Im disabled and they asked for impossible things in photos - The verification is ridiculous

sharoncullingtonNoviceAustralia• 1 year ago Sneeky rules. They allow easy set up to deposit money but have rules about the number of times you wager impossible t&cs then want all your private details including photo ID to before you can withdraw your own deposit - nothing more just what’s sitting on your account that you deposited I think they are selling our information and can’t be trusted - It’s all negative

  • Cheats
  • Bamboozle you into giving up
  • Liars
  • Too many ways to keep your money before you even gMble
  • Frustrating customer service

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of JustCasino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average6.5/10Medium-sized casino, based on our research and estimatesWe consider the casino’s T&Cs to be mostly fairNot found on any relevant casino blacklistLow value of withheld winnings in player complaints in relation to the casino’s sizeWe also considered other factors, which had a negative impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?

Submit a complaint

Important

Important: Win limit of $50,000 per day This casino has a win limit rule. You will not be able to win more than $50,000 per day.Important: Win limit of $50,000 per day This casino has a win limit rule. You will not be able to win more than $50,000 per day.

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

  • Low win limit: $50,000 / day (net win)

  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

  • Low win limit: $50,000 / day (net win)

7.0

JustCasino.io

Clone

6.5

Lucky Ones Casino

Same management

6.6

LuckyDreams Casino

Same management

6.4

LetsLucky Casino

Same management

7.0

JustCasino.io

Clone

6.5

Lucky Ones Casino

Same management

6.6

LuckyDreams Casino

Same management

6.4

LetsLucky Casino

Same management

Clone

Same management

Same management

Same management

111All5Opened3Not solved40Solved63Rejected

Complaints directly about JustCasino

Resolved Our verdict

Case closed

Disputed amount: $30

Player’s account is closed, and winnings are confiscated.

The player from Brazil had deposited $30 and met the wagering requirements to win $170, but his winnings were confiscated, leaving only the deposit returned. After submitting several documents, his withdrawal requests were rejected, and at that point, his account was blocked, preventing access to his funds. The issue was resolved when the player confirmed that he had received the deposit back in cryptocurrencies. The complaint was subsequently marked as ‘resolved’ by the Complaints Team.

Read moreRead less Submitted: 11 Oct 2024 Case opened Current status

Waiting for player to reply

3d 15h 54m 30s

Disputed amount: €900

Player’s account has been closed.

The player from Germany deposited 1500€ at JustCasino and won 900€, but now faces issues withdrawing the winnings due to account deactivation.

Submitted: 06 Oct 2024 Case opened Current status

Waiting for Casino Guru to reply

5d 4h 54m 10s

Disputed amount: A$4,400

Player’s account has been closed and the refund delayed.

The player from Australia has had his account closed by JustCasino without explanation, aside from an “administrative decision.” He provided his ID and banking details as requested for a refund of his deposits, but he has yet to receive any funds, and the support team gives unclear responses regarding the refund process.

Read moreRead less Submitted: 29 Sep 2024 Resolved Our verdict

Case closed

Disputed amount: Can$834

Player’s account blocked and winnings confiscated.

The player from Nova Scotia had won money at Just Casino, but the casino blocked her account and promised a refund, which she had not received. She was unable to access her original email account and sought help to receive her refund via a new email address. The Complaints Team successfully facilitated communication between her and the casino, which led to the processing of her withdrawal of 834.50 CAD. The funds were subsequently sent to her bank account, resolving the issue.

Read moreRead less Submitted: 31 Jul 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Can$10,000

Player’s account closed, winnings not paid.

The player from British Columbia faced account closure at Just Casino after attempting to withdraw $6,000 and $4,000. The casino cited responsible gambling as the reason and mentioned that the winnings would not be paid due to an unfulfilled 3x withdrawal wagering requirement. The player questioned if the closure was to avoid paying the winnings. We were unable to investigate further due to lack of response from the player, leading to the rejection of the complaint.

Read moreRead less Submitted: 30 Jun 2024 Case closed Our verdict

Player stopped responding

Disputed amount: A$1,130

Player reports multiple issues and dissatisfaction with the casino.

The player from Australia reported frequent issues with the casino, including glitches and false payouts. He felt the casino was fake and unprofessional. We requested additional information to investigate but received no response from the player. Consequently, the complaint was rejected due to lack of evidence and communication.

Read moreRead less Submitted: 21 Jun 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $1,181

Player’s account closure and excessive verification request.

The player from Argentina had his account closed after attempting to withdraw $1,181. The casino demanded a series of personal financial documents for additional account verification, which the player believed was an unreasonable request. We explained that such verification was standard due to Anti-Money Laundering (AML) regulations. Despite multiple extensions and requests for the player to comply with the casino’s documentation requirements, the player failed to respond. Consequently, the complaint was rejected due to the player’s lack of communication.

Read moreRead less Submitted: 28 May 2024 Case closed Our verdict

Unjustified complaint

Disputed amount: €2,400

Player is requested to send bank statements due to chargebacks.

The player from Germany had believed the casino should have blocked his account due to his previous disputes with another casino, but they had allowed him to continue playing. After winning 2,400 euros, he had faced issues when he tried to withdraw his winnings. He had deposited money after the dispute and the casino had paid out those winnings as well. However, we discovered that initiating a chargeback, as the player had done, was viewed as a violation of the casino’s Anti-Money Laundering policy and Terms and Conditions. This could result in the forfeiture of any winnings and the closure of the account. Thus, the complaint was rejected.

Read moreRead less Submitted: 13 May 2024 Resolved Our verdict

Case closed

Disputed amount: €4,500

Player’s withdrawal is delayed.

The player from Germany, who had been waiting for a payout since Monday, had reported that the casino was delaying the payment despite his account being fully verified. The player had suspected the casino was stalling in hopes he would gamble away the funds. After a long correspondence with the casino and assistance from our team, the player had confirmed that he received his winnings. We had marked the complaint as ‘resolved’ in our system.

Read moreRead less Submitted: 02 May 2024 Resolved Our verdict

Case closed

Disputed amount: Can$1,700

Player claims that payment has been delayed.

The player from British Columbia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. The Complaints Team had advised the player that withdrawals could take time to process and suggested waiting for at least 14 days before submitting a complaint. The player later confirmed that his withdrawals had been deposited into his account. Consequently, the complaint was marked as ‘resolved’ by the Complaints Team.

Read moreRead less Submitted: 02 May 2024 Case closed Our verdict

Player stopped responding

Disputed amount: 46,500 ₮

Player’s winnings haven’t been received yet.

The player from Morocco had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. After communicating with the complaints team, the player confirmed that she had not received her winnings, despite her account having been verified. The player had a pending withdrawal of $46,500, of which she had received $4,000. The complaints team had extended the timer for response by 7 days, however, the player failed to respond within the given timeframe. As a result, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 04 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: Can$1,000

Casino refusing to close player’s account.

The player from Canada had wished to close his casino account, but the casino initially refused. Despite being offered numerous bonuses, he had insisted on closure. After some time the player managed to close his account.

Read moreRead less Submitted: 24 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: €600

Player’s account is closed.

The player from Finland had deposited 300€ at JustCasino, won 900€, and requested a withdrawal. However, the casino only returned the original deposit and closed the player’s account without explanation. The player had claimed not to have used any bonuses and was unsure whether their account had been verified. The casino responded by stating that the account had been closed due to an administrative decision, but offered to refund the player’s winnings as a goodwill gesture. Despite attempts to confirm the resolution with the player, there was no response, leading us to reject the complaint. However, the player could reopen the complaint at any time.

Read moreRead less Submitted: 20 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: €100

Player’s account disabled right after deposit.

The Irish player had deposited funds into their casino account, which was subsequently disabled. The casino had requested verification to return the funds, but the player was unable to log in due to the disabled account. We had reached out to the player for additional details about the ongoing verification process and the last communication with the casino. However, the player did not respond to our inquiries. As a result, we could not proceed with the investigation and had to reject the complaint.

Read moreRead less Submitted: 14 Mar 2024 Case closed Our verdict

Unjustified complaint

Disputed amount: 260,000 ₮

Player’s winnings were confiscated.

The player from United Arab Emirates was upset after his winnings of 260k had been confiscated due to a purported bonus rule violation. Despite not having any active bonuses, the casino had confiscated all his winnings and returned only 5k. The player had received a call from a VIP agent explaining the situation and later received an email stating he had breached bonus rules. The player disputed this, stating that his money had been in the real money account and he had won on a different slot. However, upon review of the game history, it was found that the player had exceeded the maximum bet allowed multiple times. Despite the player’s disagreement, we concluded that the casino had acted within its rules by confiscating the winnings due to the breach of the maximum bet rule.

Read moreRead less Submitted: 06 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: €1,400

Player’s account disabled during withdrawal process.

The player from Norway had claimed that their Casino account was disabled immediately after they made a withdrawal request following their win on a slot game. Despite having provided various requested verification photos, the account had remained disabled for a week without any updates. The casino had responded by stating that they occasionally requested additional checks to ensure compliance with their terms and conditions. They confirmed that they had processed the player’s winnings of 1400 EUR and decided not to reopen the player’s account. The player later confirmed the receipt of their winnings, which led us to mark the complaint as ‘resolved’.

Read moreRead less Submitted: 03 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Can$500

Player’s winnings have been confiscated due to alleged multiple accounts.

The player from Nova Scotia had won $600 and had been verified, but his withdrawal request of $500 had been denied by the online casino due to alleged multiple accounts. The player disputed this, asserting he had different accounts on various sites for diverse gaming options, but not with the same casino. However, despite our multiple attempts to gather more information and evidence from the player to investigate further, the player did not respond. As a result, we were unable to proceed with the investigation and had to reject the complaint.

Read moreRead less Submitted: 22 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: 2,500 CHF

Player’s withdrawal requests are delayed.

The player from Switzerland had experienced delays on two withdrawal requests totaling 2,500 units, despite the maximum wait time of 24 hours. His account had also been blocked due to the payment delays. We had advised the player that withdrawal processing could take up to 14 days and urged him to be patient. Later, the player confirmed that his issue had been resolved. Therefore, we had marked the complaint as ‘resolved’ in our system.

Read moreRead less Submitted: 07 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: €300

Player’s winnings were adjusted due to the unannounced max cashout rule.

The player from Denmark had complained about a max cashout being imposed on his 1,050 euro winnings from his free spins bonus, which the casino had never mentioned. His winnings had been reduced to 300 euros and his cashout attempt had been stalled, with customer support unable to assist. After reviewing the casino’s bonus terms and conditions, we found a clause stating that winnings from free spins were capped at 300 euros. The player confirmed that he had received the 300 euros after a second withdrawal request. Thus, we had concluded the case as resolved since the player had received the maximum allowed cashout as per the casino’s terms and conditions.

Read moreRead less Submitted: 07 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: A$550

Player’s withdrawals withheld over alleged duplicate account.

The player from Australia had had an issue with an online casino where she had been trying to withdraw her winnings of $550. The casino had claimed she had a duplicate account, which she had denied. The player’s account had not been initially verified, but after uploading several documents, the verification process had been completed. Subsequently, the player had been able to withdraw her funds. However, she had expressed dissatisfaction with the casino’s decision to disallow her from receiving bonuses in the future. The complaint had been resolved successfully with the player receiving her winnings.

Read moreRead less Submitted: 06 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: €630

Player’s account blocked after wagering a bonus.

The player from Germany had claimed a bonus, met wagering requirements, and attempted to verify his account. However, the casino had blocked him due to alleged policy violations, which he had strongly disputed. After a series of communications between the player, and the casino, it was confirmed confirmed that they had paid out the player’s winnings in December 2023. Despite attempts to confirm this resolution with the player, he had not responded. As a result, we had to reject the complaint.

Read moreRead less Submitted: 23 Dec 2023 Case closed Our verdict

Other

Disputed amount: Can$14,000

Player’s winnings have not been credited to his account.

The player from Canada has not received over $14,000CAD of winnings. Despite contacting support 10 days ago and providing necessary verification information, the player received no helpful updates or winnings. Since the player already has one complaint regarding this casino in progress, we had to close this one.

Read moreRead less Submitted: 27 Nov 2023 Case closed Our verdict

Insufficient evidence from player

Disputed amount: Can$14,000

Player’s live blackjack win was not credited.

The player from Canada had reported winning four hands of live blackjack on the Bombay Live platform, but had not been credited these winnings. After further communication, the player had been unable to provide evidence of these winnings. We had extended the time for response twice, but the issue had remained the same. The casino had concluded there were no missed payments. Without any evidence of the winning bets, we could not support the player’s claim. The complaint was subsequently rejected.

Read moreRead less Submitted: 23 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: A$100

Player’s deposit hasn’t been credited into account.

An Australian player had deposited $100 AUD via payid to a casino, which was not credited to their account. Despite having provided the requested proof, the casino continued to request more documentation and failed to resolve the issue. We had advised the player to contact their payment provider and to avoid making further deposits until the issue was resolved. However, due to the player’s lack of response, we were unable to proceed with the investigation and had to reject the complaint.

Read moreRead less Submitted: 26 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: €4,000

Player reports frequent game crashes.

The player from Germany has been experiencing frequent game crashes at an online casino over the past three months, which has been impacting his chance to win. Despite providing evidence, the casino maintains that there are no issues. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 14 Sep 2023 Resolved Our verdict

Case closed

Disputed amount: €10,000

Withdrawal of player’s winnings has been delayed.

The player from Hesse has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and the complaint was closed as resolved.

Read moreRead less Submitted: 13 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: A$6,000

Player’s withdrawal is missing.

The player from Australia approved a cash out of $6000 on August 3rd, however, the funds have not appeared in his account. Despite contacting his bank and providing proof, he has not been able to recover the money. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 15 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: Can$500

Player’s winnings have been confiscated.

The player from Quebec deposited $1000 and was supposed to withdraw $3800 after fulfilling the wagering requirements. The casino declined the withdrawal due to occasional bets over the max amount. The player did not contest this, but further stated that they had made an additional deposit that had not been credited to their account. The casino looked into the matter, then stated that there had indeed been an error and that the missing deposit had now been credited to the player’s balance. The player confirmed this and the complaint was resolved.

Read moreRead less Submitted: 15 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: A$200

Player’s deposits weren’t credited to his account.

The player from Australia deposited two separate transactions of $100 each, which were not registered. The funds have not been refunded and the account was subsequently closed. The player confirmed the funds were returned to him after he contacted his bank. We clsoed the complaint as resolved.

Read moreRead less Submitted: 24 Jul 2023 Resolved Our verdict

Case closed

Disputed amount: €500

Player experiences withdrawal and deposit issues.

The player from Ireland faces withdrawal issues with the casino, as it is unable to withdraw to Skrill due to technical reasons. Additionally, their last deposit of 50 euros disappeared, and the support team has not resolved the problem. Player’s complaint has been resolved successfully.

Read moreRead less Submitted: 24 Jun 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Can$30

Player’s deposit seems lost.

The player from Canada deposited in the casino, but the amount wasn’t credited to his casino balance. We closed the complaint because the player stopped responding.

Submitted: 14 Jun 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 15,000 kr

Player’s asking for help.

The player from Sweden complains about an unspecified issue. The complaint was rejected because the player didn’t respond to our messages and questions.

Submitted: 08 Mar 2023

Resolved Our verdict

Case closed

Disputed amount: $2,900

Player experiences delayed withdrawal and lack of response.

The player from Finland had experienced a delay while trying to withdraw 5,758.81 xrp (approximately $2,900) from an online casino. His larger withdrawal request of 5000 xrp had been rejected and remained pending, despite the casino’s policy of processing requests within an hour. Moreover, the casino’s customer service had not responded to his queries via live chat. After he submitted his complaint to us, we had advised him to wait for two weeks for the casino to process the payment. The issue was eventually resolved and the player had received his withdrawals.

Read moreRead lessJustCasino.ioJustCasino.ioSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 May 2024

Resolved Our verdict

Case closed

Disputed amount: Can$2,500

Player’s winnings have been confiscated because the bonus was canceled.

The player from Canada faced an issue with a canceled bonus while trying to meet wagering requirements, which resulted in a loss of 2,500 CAD. He believed this was a mistake due to a glitch, as he had not received any confirmation for the action. Despite having contacted customer service, his issue remained unresolved. The Complaints Team intervened, confirming the player’s claim of an error and facilitating the restoration of his session. Ultimately, the player received a credit of 2,500 CAD, which he successfully withdrew, leading to the resolution of his complaint.

Read moreRead lessLucky Ones CasinoLucky Ones CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Sep 2024 Resolved Our verdict

Case closed

Disputed amount: A$2,200

Player’s winnings have been limited by bonus cap.

The player from Australia had deposited $30 and received a bonus, winning up to $2,500. After several withdrawals and verifications, the casino rejected the withdrawal, citing a cap on winnings from free spins. Despite the player’s winnings being below the bonus cap and verifying the documents, the casino only allowed a withdrawal of $300, which the player disputed as unjustified. The casino acknowledged a miscalculation and reimbursed the full amount into the player’s account, which she successfully withdrew. The complaint was resolved to the player’s satisfaction.

Read moreRead lessLucky Ones CasinoLucky Ones CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: A$1,000

Player believes that their withdrawal has been delayed.

The player from Australia had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. We advised patience and cooperation with the casino, noting that delays could occur due to KYC verification or high withdrawal volumes. The player confirmed receiving the withdrawal, and the complaint was marked as resolved.

Read moreRead lessLucky Ones CasinoLucky Ones CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Jun 2024

Resolved Our verdict

Case closed

Disputed amount: 3,000 INR

Withdrawal of player’s winnings has been delayed.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved successfully after the player communicated with the casino regarding the delay in processing. The player confirmed satisfaction with the outcome and requested that the complaint be deleted.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: 10,000 INR

Player’s account has been blocked.

The player from India had lost initial deposits totalling Rs 10,780 and then deposited an additional Rs 10,000, but had no access to their account. After raising a complaint, the casino reviewed the case and eventually refunded the player’s unused deposit of Rs 10,000, although the account remained blocked. The complaint was marked as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: €500

Player’s 500 EUR deposit is missing.

The player from Germany had deposited 500 EUR via IBAN bank transfer, but the casino claimed they could not find the funds despite confirmation from the bank. Lucky Dreams acknowledged the IBAN account belonged to them. The player initiated an investigation with his bank, and the casino checked with their payment provider. The player later confirmed the casino had refunded the 500 EUR deposit. The issue was resolved and the complaint was marked as closed.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: €930

Player’s account closed with 930€ blocked.

The player’s account had been deactivated without explanation while she was playing, leaving her unable to withdraw her 930€ balance. Contacting chat support and the VIP Manager did not resolve the issue as the support team remained unresponsive. After we intervened and contacted the casino, the outstanding amount was transferred to the player. The complaint was successfully resolved with the player confirming receipt of the funds.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: €4,800

Player’s withdrawals delayed at LuckyDreams Casino.

The player from Germany, despite having had a verified account, experienced delayed withdrawals totaling €4,800 from LuckyDreams Casino. The casino cited technical errors and bank problems, and despite daily contact with customer support, the issue remained unresolved. After the player’s complaint was transferred to a member of our team, we invited a representative from LuckyDreams Casino to join the conversation. The player reported that her withdrawals were initially cancelled, but after re-uploading necessary documents and making another withdrawal request, she received her funds. We had marked the complaint as ‘resolved’ in our system.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 May 2024 Resolved Our verdict

Case closed

Disputed amount: €20

Player’s deposit has been misplaced.

The player from Germany had deposited 20 Euros via instant transfer which was later declined by the casino. The money had been deducted from the player’s account and had not been refunded. Despite the player’s multiple successful deposits in the past, this specific transaction had not been credited to his casino account. We had advised the player to contact his payment provider to investigate the issue and we had extended the timeline for resolution by an additional 9 days. After a month, the player confirmed that the money had been credited to his Luckydreams account. Consequently, we had marked the complaint as ‘resolved’.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: €3,000

Player’s withdrawal has been significantly delayed.

The player from Sweden had won 3000 euros using a free bonus on Lucky Dreams. She had been waiting for her withdrawal for over a month, despite the casino’s initial promise of a 24-hour transfer. The casino later claimed a 1-6 days processing time, which had caused the player to worry they were attempting to encourage her to gamble away her winnings. After submitting a complaint and communicating with the casino, the player confirmed that she had received her withdrawal. We then marked the complaint as ‘resolved’ in our system.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: €100

Promised bonus not received by player.

The player from Germany had had an issue with Lucky Dream Casino where she had deposited money after being promised a deposit bonus over a phone call. However, the bonus had not been credited to her account and the casino had denied making the promise. After she raised the complaint with us, we had facilitated communication between the player and the casino. The casino resolved the issue by crediting the promised bonus to the player’s account. The complaint was then marked as ‘resolved’.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: Can$2,800

Delayed withdrawal due to repeated document requests.

The player from Canada, after multiple deposits and account verification, won 2,800 CAD. However, despite being fully verified, his withdrawal requests keep getting cancelled and he’s repetitively being asked for the same documents. Player’s complaint has been resolved successfully.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: €300

Player’s struggling with additional verification.

The player from Germany is experiencing repeated withdrawal issues with LuckyDreams Casino, implying the casino unnecessarily requests verification processes despite him already being verified. The player later informed us he was successfully verified and received his winnings, so we closed the complaint as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Sep 2023 Resolved Our verdict

Case closed

Disputed amount: Can$220

Player’s struggling to complete account verification.

The player from Canada is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 May 2023 Resolved Our verdict

Case closed

Disputed amount: €60

Player’s deposit has never been credited to their casino account.

The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 31 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: ??

Player’s struggling to complete the account verification.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. We were able to help the player successfully finish the verification process, however, the player in the meantime decided to play over and lost the disputed amount.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: R6,000

The player’s withdrawal is delayed.

The player struggles to withdraw his balance as the casino seems to be delaying the payment. We contacted the casino, but before a response the player informed us that his winnings were finally paid out so we closed the complaint as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 31 Aug 2022 Resolved Our verdict

Case closed

Disputed amount: €4,000

Player’s withdrawal has been blocked.

The player from Germany requested a withdrawal, but his account was blocked and the casino requested documents for verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Aug 2022 Resolved Our verdict

Case closed

Disputed amount: €300

Player’s struggling to complete the account verification.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing additional verification. Player’s complaint has been resolved successfully.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Jul 2022 Resolved Our verdict

Case closed

Disputed amount: ??

Player has been trying to block her account.

The player’s attempts to close her account have been overlooked. The player later confirmed that the issue was resolved.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 May 2022 Resolved Our verdict

Case closed

Disputed amount: $28,000

Player’s withdrawal has been delayed.

The player from the United Arab Emirates is dissatisfied with the withdrawal process. There had been a problem with the player’s withdrawal, but the casino was quick to find a solution and the issue was resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Mar 2022 Resolved Our verdict

Case closed

Disputed amount: €100

Player’s deposit has never been credited to his casino account.

The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Dec 2021 Resolved Our verdict

Case closed

Disputed amount: €975

Player’s account hasn’t been closed.

The player’s attempts to close his account have been overlooked. The player first didn’t mention gambling problem as the main reason, but later his account was closed.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: €800

The player’s unable to witdraw.

The player’s unable to withdraw his money from the casino by the prefered payment method. The complaint was resolved after the player successfuly withdrawn all his pending payments.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 Sep 2021

Resolved Our verdict

Case closed

Disputed amount: NZ$1,350

Player’s withdrawal delay extends beyond casino’s payout policy.

The player from New Zealand had experienced difficulties withdrawing her winnings from an online casino. The issue had stemmed from a typo in her email address linked to her Skrill account, which had caused the payment to be rejected. After the casino’s representative had identified the problem, the player confirmed the correct email address and the funds had been returned to her playing account. Upon reprocessing the transaction with the correct details, the player had successfully received her withdrawal. The issue had been resolved to the player’s satisfaction and the complaint was closed as “resolved”.

Read moreRead lessLetsLucky CasinoLetsLucky CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: €20,000

Part of the player’s winnings were confiscated.

The player from Denmark had won a substantial amount (2,235,000 kr) at the casino, part of which was later removed from his account. The casino had claimed that the player had violated some rules. In addition, the player had a pending withdrawal request for 50,000 euros that had not been processed within the stipulated 24 hours. Following a series of discussions and investigations by the Complaints Team, the casino, and the player, the issue had finally been resolved. The casino had agreed to an internal settlement with the player, who had confirmed his satisfaction with the resolution.

Read moreRead lessLetsLucky CasinoLetsLucky CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Sep 2023 Show more complaints (+49)111All5Opened3Not solved40Solved63Rejected

Complaints directly about JustCasino

Resolved Our verdict

Case closed

Disputed amount: $30

Player’s account is closed, and winnings are confiscated.

The player from Brazil had deposited $30 and met the wagering requirements to win $170, but his winnings were confiscated, leaving only the deposit returned. After submitting several documents, his withdrawal requests were rejected, and at that point, his account was blocked, preventing access to his funds. The issue was resolved when the player confirmed that he had received the deposit back in cryptocurrencies. The complaint was subsequently marked as ‘resolved’ by the Complaints Team.

Read moreRead less Submitted: 11 Oct 2024 Case opened Current status

Waiting for player to reply

3d 15h 54m 30s

Disputed amount: €900

Player’s account has been closed.

The player from Germany deposited 1500€ at JustCasino and won 900€, but now faces issues withdrawing the winnings due to account deactivation.

Submitted: 06 Oct 2024 Case opened Current status

Waiting for Casino Guru to reply

5d 4h 54m 10s

Disputed amount: A$4,400

Player’s account has been closed and the refund delayed.

The player from Australia has had his account closed by JustCasino without explanation, aside from an “administrative decision.” He provided his ID and banking details as requested for a refund of his deposits, but he has yet to receive any funds, and the support team gives unclear responses regarding the refund process.

Read moreRead less Submitted: 29 Sep 2024 Resolved Our verdict

Case closed

Disputed amount: Can$834

Player’s account blocked and winnings confiscated.

The player from Nova Scotia had won money at Just Casino, but the casino blocked her account and promised a refund, which she had not received. She was unable to access her original email account and sought help to receive her refund via a new email address. The Complaints Team successfully facilitated communication between her and the casino, which led to the processing of her withdrawal of 834.50 CAD. The funds were subsequently sent to her bank account, resolving the issue.

Read moreRead less Submitted: 31 Jul 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Can$10,000

Player’s account closed, winnings not paid.

The player from British Columbia faced account closure at Just Casino after attempting to withdraw $6,000 and $4,000. The casino cited responsible gambling as the reason and mentioned that the winnings would not be paid due to an unfulfilled 3x withdrawal wagering requirement. The player questioned if the closure was to avoid paying the winnings. We were unable to investigate further due to lack of response from the player, leading to the rejection of the complaint.

Read moreRead less Submitted: 30 Jun 2024 Case closed Our verdict

Player stopped responding

Disputed amount: A$1,130

Player reports multiple issues and dissatisfaction with the casino.

The player from Australia reported frequent issues with the casino, including glitches and false payouts. He felt the casino was fake and unprofessional. We requested additional information to investigate but received no response from the player. Consequently, the complaint was rejected due to lack of evidence and communication.

Read moreRead less Submitted: 21 Jun 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $1,181

Player’s account closure and excessive verification request.

The player from Argentina had his account closed after attempting to withdraw $1,181. The casino demanded a series of personal financial documents for additional account verification, which the player believed was an unreasonable request. We explained that such verification was standard due to Anti-Money Laundering (AML) regulations. Despite multiple extensions and requests for the player to comply with the casino’s documentation requirements, the player failed to respond. Consequently, the complaint was rejected due to the player’s lack of communication.

Read moreRead less Submitted: 28 May 2024 Case closed Our verdict

Unjustified complaint

Disputed amount: €2,400

Player is requested to send bank statements due to chargebacks.

The player from Germany had believed the casino should have blocked his account due to his previous disputes with another casino, but they had allowed him to continue playing. After winning 2,400 euros, he had faced issues when he tried to withdraw his winnings. He had deposited money after the dispute and the casino had paid out those winnings as well. However, we discovered that initiating a chargeback, as the player had done, was viewed as a violation of the casino’s Anti-Money Laundering policy and Terms and Conditions. This could result in the forfeiture of any winnings and the closure of the account. Thus, the complaint was rejected.

Read moreRead less Submitted: 13 May 2024 Resolved Our verdict

Case closed

Disputed amount: €4,500

Player’s withdrawal is delayed.

The player from Germany, who had been waiting for a payout since Monday, had reported that the casino was delaying the payment despite his account being fully verified. The player had suspected the casino was stalling in hopes he would gamble away the funds. After a long correspondence with the casino and assistance from our team, the player had confirmed that he received his winnings. We had marked the complaint as ‘resolved’ in our system.

Read moreRead less Submitted: 02 May 2024 Resolved Our verdict

Case closed

Disputed amount: Can$1,700

Player claims that payment has been delayed.

The player from British Columbia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. The Complaints Team had advised the player that withdrawals could take time to process and suggested waiting for at least 14 days before submitting a complaint. The player later confirmed that his withdrawals had been deposited into his account. Consequently, the complaint was marked as ‘resolved’ by the Complaints Team.

Read moreRead less Submitted: 02 May 2024 Case closed Our verdict

Player stopped responding

Disputed amount: 46,500 ₮

Player’s winnings haven’t been received yet.

The player from Morocco had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. After communicating with the complaints team, the player confirmed that she had not received her winnings, despite her account having been verified. The player had a pending withdrawal of $46,500, of which she had received $4,000. The complaints team had extended the timer for response by 7 days, however, the player failed to respond within the given timeframe. As a result, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 04 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: Can$1,000

Casino refusing to close player’s account.

The player from Canada had wished to close his casino account, but the casino initially refused. Despite being offered numerous bonuses, he had insisted on closure. After some time the player managed to close his account.

Read moreRead less Submitted: 24 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: €600

Player’s account is closed.

The player from Finland had deposited 300€ at JustCasino, won 900€, and requested a withdrawal. However, the casino only returned the original deposit and closed the player’s account without explanation. The player had claimed not to have used any bonuses and was unsure whether their account had been verified. The casino responded by stating that the account had been closed due to an administrative decision, but offered to refund the player’s winnings as a goodwill gesture. Despite attempts to confirm the resolution with the player, there was no response, leading us to reject the complaint. However, the player could reopen the complaint at any time.

Read moreRead less Submitted: 20 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: €100

Player’s account disabled right after deposit.

The Irish player had deposited funds into their casino account, which was subsequently disabled. The casino had requested verification to return the funds, but the player was unable to log in due to the disabled account. We had reached out to the player for additional details about the ongoing verification process and the last communication with the casino. However, the player did not respond to our inquiries. As a result, we could not proceed with the investigation and had to reject the complaint.

Read moreRead less Submitted: 14 Mar 2024 Case closed Our verdict

Unjustified complaint

Disputed amount: 260,000 ₮

Player’s winnings were confiscated.

The player from United Arab Emirates was upset after his winnings of 260k had been confiscated due to a purported bonus rule violation. Despite not having any active bonuses, the casino had confiscated all his winnings and returned only 5k. The player had received a call from a VIP agent explaining the situation and later received an email stating he had breached bonus rules. The player disputed this, stating that his money had been in the real money account and he had won on a different slot. However, upon review of the game history, it was found that the player had exceeded the maximum bet allowed multiple times. Despite the player’s disagreement, we concluded that the casino had acted within its rules by confiscating the winnings due to the breach of the maximum bet rule.

Read moreRead less Submitted: 06 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: €1,400

Player’s account disabled during withdrawal process.

The player from Norway had claimed that their Casino account was disabled immediately after they made a withdrawal request following their win on a slot game. Despite having provided various requested verification photos, the account had remained disabled for a week without any updates. The casino had responded by stating that they occasionally requested additional checks to ensure compliance with their terms and conditions. They confirmed that they had processed the player’s winnings of 1400 EUR and decided not to reopen the player’s account. The player later confirmed the receipt of their winnings, which led us to mark the complaint as ‘resolved’.

Read moreRead less Submitted: 03 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Can$500

Player’s winnings have been confiscated due to alleged multiple accounts.

The player from Nova Scotia had won $600 and had been verified, but his withdrawal request of $500 had been denied by the online casino due to alleged multiple accounts. The player disputed this, asserting he had different accounts on various sites for diverse gaming options, but not with the same casino. However, despite our multiple attempts to gather more information and evidence from the player to investigate further, the player did not respond. As a result, we were unable to proceed with the investigation and had to reject the complaint.

Read moreRead less Submitted: 22 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: 2,500 CHF

Player’s withdrawal requests are delayed.

The player from Switzerland had experienced delays on two withdrawal requests totaling 2,500 units, despite the maximum wait time of 24 hours. His account had also been blocked due to the payment delays. We had advised the player that withdrawal processing could take up to 14 days and urged him to be patient. Later, the player confirmed that his issue had been resolved. Therefore, we had marked the complaint as ‘resolved’ in our system.

Read moreRead less Submitted: 07 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: €300

Player’s winnings were adjusted due to the unannounced max cashout rule.

The player from Denmark had complained about a max cashout being imposed on his 1,050 euro winnings from his free spins bonus, which the casino had never mentioned. His winnings had been reduced to 300 euros and his cashout attempt had been stalled, with customer support unable to assist. After reviewing the casino’s bonus terms and conditions, we found a clause stating that winnings from free spins were capped at 300 euros. The player confirmed that he had received the 300 euros after a second withdrawal request. Thus, we had concluded the case as resolved since the player had received the maximum allowed cashout as per the casino’s terms and conditions.

Read moreRead less Submitted: 07 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: A$550

Player’s withdrawals withheld over alleged duplicate account.

The player from Australia had had an issue with an online casino where she had been trying to withdraw her winnings of $550. The casino had claimed she had a duplicate account, which she had denied. The player’s account had not been initially verified, but after uploading several documents, the verification process had been completed. Subsequently, the player had been able to withdraw her funds. However, she had expressed dissatisfaction with the casino’s decision to disallow her from receiving bonuses in the future. The complaint had been resolved successfully with the player receiving her winnings.

Read moreRead less Submitted: 06 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: €630

Player’s account blocked after wagering a bonus.

The player from Germany had claimed a bonus, met wagering requirements, and attempted to verify his account. However, the casino had blocked him due to alleged policy violations, which he had strongly disputed. After a series of communications between the player, and the casino, it was confirmed confirmed that they had paid out the player’s winnings in December 2023. Despite attempts to confirm this resolution with the player, he had not responded. As a result, we had to reject the complaint.

Read moreRead less Submitted: 23 Dec 2023 Case closed Our verdict

Other

Disputed amount: Can$14,000

Player’s winnings have not been credited to his account.

The player from Canada has not received over $14,000CAD of winnings. Despite contacting support 10 days ago and providing necessary verification information, the player received no helpful updates or winnings. Since the player already has one complaint regarding this casino in progress, we had to close this one.

Read moreRead less Submitted: 27 Nov 2023 Case closed Our verdict

Insufficient evidence from player

Disputed amount: Can$14,000

Player’s live blackjack win was not credited.

The player from Canada had reported winning four hands of live blackjack on the Bombay Live platform, but had not been credited these winnings. After further communication, the player had been unable to provide evidence of these winnings. We had extended the time for response twice, but the issue had remained the same. The casino had concluded there were no missed payments. Without any evidence of the winning bets, we could not support the player’s claim. The complaint was subsequently rejected.

Read moreRead less Submitted: 23 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: A$100

Player’s deposit hasn’t been credited into account.

An Australian player had deposited $100 AUD via payid to a casino, which was not credited to their account. Despite having provided the requested proof, the casino continued to request more documentation and failed to resolve the issue. We had advised the player to contact their payment provider and to avoid making further deposits until the issue was resolved. However, due to the player’s lack of response, we were unable to proceed with the investigation and had to reject the complaint.

Read moreRead less Submitted: 26 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: €4,000

Player reports frequent game crashes.

The player from Germany has been experiencing frequent game crashes at an online casino over the past three months, which has been impacting his chance to win. Despite providing evidence, the casino maintains that there are no issues. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 14 Sep 2023 Resolved Our verdict

Case closed

Disputed amount: €10,000

Withdrawal of player’s winnings has been delayed.

The player from Hesse has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and the complaint was closed as resolved.

Read moreRead less Submitted: 13 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: A$6,000

Player’s withdrawal is missing.

The player from Australia approved a cash out of $6000 on August 3rd, however, the funds have not appeared in his account. Despite contacting his bank and providing proof, he has not been able to recover the money. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 15 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: Can$500

Player’s winnings have been confiscated.

The player from Quebec deposited $1000 and was supposed to withdraw $3800 after fulfilling the wagering requirements. The casino declined the withdrawal due to occasional bets over the max amount. The player did not contest this, but further stated that they had made an additional deposit that had not been credited to their account. The casino looked into the matter, then stated that there had indeed been an error and that the missing deposit had now been credited to the player’s balance. The player confirmed this and the complaint was resolved.

Read moreRead less Submitted: 15 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: A$200

Player’s deposits weren’t credited to his account.

The player from Australia deposited two separate transactions of $100 each, which were not registered. The funds have not been refunded and the account was subsequently closed. The player confirmed the funds were returned to him after he contacted his bank. We clsoed the complaint as resolved.

Read moreRead less Submitted: 24 Jul 2023 Resolved Our verdict

Case closed

Disputed amount: €500

Player experiences withdrawal and deposit issues.

The player from Ireland faces withdrawal issues with the casino, as it is unable to withdraw to Skrill due to technical reasons. Additionally, their last deposit of 50 euros disappeared, and the support team has not resolved the problem. Player’s complaint has been resolved successfully.

Read moreRead less Submitted: 24 Jun 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Can$30

Player’s deposit seems lost.

The player from Canada deposited in the casino, but the amount wasn’t credited to his casino balance. We closed the complaint because the player stopped responding.

Submitted: 14 Jun 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 15,000 kr

Player’s asking for help.

The player from Sweden complains about an unspecified issue. The complaint was rejected because the player didn’t respond to our messages and questions.

Submitted: 08 Mar 2023

Resolved Our verdict

Case closed

Disputed amount: $2,900

Player experiences delayed withdrawal and lack of response.

The player from Finland had experienced a delay while trying to withdraw 5,758.81 xrp (approximately $2,900) from an online casino. His larger withdrawal request of 5000 xrp had been rejected and remained pending, despite the casino’s policy of processing requests within an hour. Moreover, the casino’s customer service had not responded to his queries via live chat. After he submitted his complaint to us, we had advised him to wait for two weeks for the casino to process the payment. The issue was eventually resolved and the player had received his withdrawals.

Read moreRead lessJustCasino.ioJustCasino.ioSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 May 2024

Resolved Our verdict

Case closed

Disputed amount: Can$2,500

Player’s winnings have been confiscated because the bonus was canceled.

The player from Canada faced an issue with a canceled bonus while trying to meet wagering requirements, which resulted in a loss of 2,500 CAD. He believed this was a mistake due to a glitch, as he had not received any confirmation for the action. Despite having contacted customer service, his issue remained unresolved. The Complaints Team intervened, confirming the player’s claim of an error and facilitating the restoration of his session. Ultimately, the player received a credit of 2,500 CAD, which he successfully withdrew, leading to the resolution of his complaint.

Read moreRead lessLucky Ones CasinoLucky Ones CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Sep 2024 Resolved Our verdict

Case closed

Disputed amount: A$2,200

Player’s winnings have been limited by bonus cap.

The player from Australia had deposited $30 and received a bonus, winning up to $2,500. After several withdrawals and verifications, the casino rejected the withdrawal, citing a cap on winnings from free spins. Despite the player’s winnings being below the bonus cap and verifying the documents, the casino only allowed a withdrawal of $300, which the player disputed as unjustified. The casino acknowledged a miscalculation and reimbursed the full amount into the player’s account, which she successfully withdrew. The complaint was resolved to the player’s satisfaction.

Read moreRead lessLucky Ones CasinoLucky Ones CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: A$1,000

Player believes that their withdrawal has been delayed.

The player from Australia had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. We advised patience and cooperation with the casino, noting that delays could occur due to KYC verification or high withdrawal volumes. The player confirmed receiving the withdrawal, and the complaint was marked as resolved.

Read moreRead lessLucky Ones CasinoLucky Ones CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Jun 2024

Resolved Our verdict

Case closed

Disputed amount: 3,000 INR

Withdrawal of player’s winnings has been delayed.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved successfully after the player communicated with the casino regarding the delay in processing. The player confirmed satisfaction with the outcome and requested that the complaint be deleted.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: 10,000 INR

Player’s account has been blocked.

The player from India had lost initial deposits totalling Rs 10,780 and then deposited an additional Rs 10,000, but had no access to their account. After raising a complaint, the casino reviewed the case and eventually refunded the player’s unused deposit of Rs 10,000, although the account remained blocked. The complaint was marked as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: €500

Player’s 500 EUR deposit is missing.

The player from Germany had deposited 500 EUR via IBAN bank transfer, but the casino claimed they could not find the funds despite confirmation from the bank. Lucky Dreams acknowledged the IBAN account belonged to them. The player initiated an investigation with his bank, and the casino checked with their payment provider. The player later confirmed the casino had refunded the 500 EUR deposit. The issue was resolved and the complaint was marked as closed.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: €930

Player’s account closed with 930€ blocked.

The player’s account had been deactivated without explanation while she was playing, leaving her unable to withdraw her 930€ balance. Contacting chat support and the VIP Manager did not resolve the issue as the support team remained unresponsive. After we intervened and contacted the casino, the outstanding amount was transferred to the player. The complaint was successfully resolved with the player confirming receipt of the funds.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: €4,800

Player’s withdrawals delayed at LuckyDreams Casino.

The player from Germany, despite having had a verified account, experienced delayed withdrawals totaling €4,800 from LuckyDreams Casino. The casino cited technical errors and bank problems, and despite daily contact with customer support, the issue remained unresolved. After the player’s complaint was transferred to a member of our team, we invited a representative from LuckyDreams Casino to join the conversation. The player reported that her withdrawals were initially cancelled, but after re-uploading necessary documents and making another withdrawal request, she received her funds. We had marked the complaint as ‘resolved’ in our system.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 May 2024 Resolved Our verdict

Case closed

Disputed amount: €20

Player’s deposit has been misplaced.

The player from Germany had deposited 20 Euros via instant transfer which was later declined by the casino. The money had been deducted from the player’s account and had not been refunded. Despite the player’s multiple successful deposits in the past, this specific transaction had not been credited to his casino account. We had advised the player to contact his payment provider to investigate the issue and we had extended the timeline for resolution by an additional 9 days. After a month, the player confirmed that the money had been credited to his Luckydreams account. Consequently, we had marked the complaint as ‘resolved’.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: €3,000

Player’s withdrawal has been significantly delayed.

The player from Sweden had won 3000 euros using a free bonus on Lucky Dreams. She had been waiting for her withdrawal for over a month, despite the casino’s initial promise of a 24-hour transfer. The casino later claimed a 1-6 days processing time, which had caused the player to worry they were attempting to encourage her to gamble away her winnings. After submitting a complaint and communicating with the casino, the player confirmed that she had received her withdrawal. We then marked the complaint as ‘resolved’ in our system.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: €100

Promised bonus not received by player.

The player from Germany had had an issue with Lucky Dream Casino where she had deposited money after being promised a deposit bonus over a phone call. However, the bonus had not been credited to her account and the casino had denied making the promise. After she raised the complaint with us, we had facilitated communication between the player and the casino. The casino resolved the issue by crediting the promised bonus to the player’s account. The complaint was then marked as ‘resolved’.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: Can$2,800

Delayed withdrawal due to repeated document requests.

The player from Canada, after multiple deposits and account verification, won 2,800 CAD. However, despite being fully verified, his withdrawal requests keep getting cancelled and he’s repetitively being asked for the same documents. Player’s complaint has been resolved successfully.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: €300

Player’s struggling with additional verification.

The player from Germany is experiencing repeated withdrawal issues with LuckyDreams Casino, implying the casino unnecessarily requests verification processes despite him already being verified. The player later informed us he was successfully verified and received his winnings, so we closed the complaint as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Sep 2023 Resolved Our verdict

Case closed

Disputed amount: Can$220

Player’s struggling to complete account verification.

The player from Canada is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 May 2023 Resolved Our verdict

Case closed

Disputed amount: €60

Player’s deposit has never been credited to their casino account.

The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 31 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: ??

Player’s struggling to complete the account verification.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. We were able to help the player successfully finish the verification process, however, the player in the meantime decided to play over and lost the disputed amount.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: R6,000

The player’s withdrawal is delayed.

The player struggles to withdraw his balance as the casino seems to be delaying the payment. We contacted the casino, but before a response the player informed us that his winnings were finally paid out so we closed the complaint as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 31 Aug 2022 Resolved Our verdict

Case closed

Disputed amount: €4,000

Player’s withdrawal has been blocked.

The player from Germany requested a withdrawal, but his account was blocked and the casino requested documents for verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Aug 2022 Resolved Our verdict

Case closed

Disputed amount: €300

Player’s struggling to complete the account verification.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing additional verification. Player’s complaint has been resolved successfully.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Jul 2022 Resolved Our verdict

Case closed

Disputed amount: ??

Player has been trying to block her account.

The player’s attempts to close her account have been overlooked. The player later confirmed that the issue was resolved.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 May 2022 Resolved Our verdict

Case closed

Disputed amount: $28,000

Player’s withdrawal has been delayed.

The player from the United Arab Emirates is dissatisfied with the withdrawal process. There had been a problem with the player’s withdrawal, but the casino was quick to find a solution and the issue was resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Mar 2022 Resolved Our verdict

Case closed

Disputed amount: €100

Player’s deposit has never been credited to his casino account.

The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Dec 2021 Resolved Our verdict

Case closed

Disputed amount: €975

Player’s account hasn’t been closed.

The player’s attempts to close his account have been overlooked. The player first didn’t mention gambling problem as the main reason, but later his account was closed.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: €800

The player’s unable to witdraw.

The player’s unable to withdraw his money from the casino by the prefered payment method. The complaint was resolved after the player successfuly withdrawn all his pending payments.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 Sep 2021

Resolved Our verdict

Case closed

Disputed amount: NZ$1,350

Player’s withdrawal delay extends beyond casino’s payout policy.

The player from New Zealand had experienced difficulties withdrawing her winnings from an online casino. The issue had stemmed from a typo in her email address linked to her Skrill account, which had caused the payment to be rejected. After the casino’s representative had identified the problem, the player confirmed the correct email address and the funds had been returned to her playing account. Upon reprocessing the transaction with the correct details, the player had successfully received her withdrawal. The issue had been resolved to the player’s satisfaction and the complaint was closed as “resolved”.

Read moreRead lessLetsLucky CasinoLetsLucky CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: €20,000

Part of the player’s winnings were confiscated.

The player from Denmark had won a substantial amount (2,235,000 kr) at the casino, part of which was later removed from his account. The casino had claimed that the player had violated some rules. In addition, the player had a pending withdrawal request for 50,000 euros that had not been processed within the stipulated 24 hours. Following a series of discussions and investigations by the Complaints Team, the casino, and the player, the issue had finally been resolved. The casino had agreed to an internal settlement with the player, who had confirmed his satisfaction with the resolution.

Read moreRead lessLetsLucky CasinoLetsLucky CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Sep 2023 Show more complaints (+49)Resolved Our verdict

Case closed

Disputed amount: $30

Player’s account is closed, and winnings are confiscated.

The player from Brazil had deposited $30 and met the wagering requirements to win $170, but his winnings were confiscated, leaving only the deposit returned. After submitting several documents, his withdrawal requests were rejected, and at that point, his account was blocked, preventing access to his funds. The issue was resolved when the player confirmed that he had received the deposit back in cryptocurrencies. The complaint was subsequently marked as ‘resolved’ by the Complaints Team.

Read moreRead less Submitted: 11 Oct 2024 The player from Brazil had deposited $30 and met the wagering requirements to win $170, but his winnings were confiscated, leaving only the deposit returned. After submitting several documents, his withdrawal requests were rejected, and at that point, his account was blocked, preventing access to his funds. The issue was resolved when the player confirmed that he had received the deposit back in cryptocurrencies. The complaint was subsequently marked as ‘resolved’ by the Complaints Team.

Case opened Current status

Waiting for player to reply

3d 15h 54m 30s

Disputed amount: €900

Player’s account has been closed.

The player from Germany deposited 1500€ at JustCasino and won 900€, but now faces issues withdrawing the winnings due to account deactivation.

Submitted: 06 Oct 2024

3d 15h 54m 30s

The player from Germany deposited 1500€ at JustCasino and won 900€, but now faces issues withdrawing the winnings due to account deactivation.

Case opened Current status

Waiting for Casino Guru to reply

5d 4h 54m 10s

Disputed amount: A$4,400

Player’s account has been closed and the refund delayed.

The player from Australia has had his account closed by JustCasino without explanation, aside from an “administrative decision.” He provided his ID and banking details as requested for a refund of his deposits, but he has yet to receive any funds, and the support team gives unclear responses regarding the refund process.

Read moreRead less Submitted: 29 Sep 2024

5d 4h 54m 10s

The player from Australia has had his account closed by JustCasino without explanation, aside from an “administrative decision.” He provided his ID and banking details as requested for a refund of his deposits, but he has yet to receive any funds, and the support team gives unclear responses regarding the refund process.

Resolved Our verdict

Case closed

Disputed amount: Can$834

Player’s account blocked and winnings confiscated.

The player from Nova Scotia had won money at Just Casino, but the casino blocked her account and promised a refund, which she had not received. She was unable to access her original email account and sought help to receive her refund via a new email address. The Complaints Team successfully facilitated communication between her and the casino, which led to the processing of her withdrawal of 834.50 CAD. The funds were subsequently sent to her bank account, resolving the issue.

Read moreRead less Submitted: 31 Jul 2024 The player from Nova Scotia had won money at Just Casino, but the casino blocked her account and promised a refund, which she had not received. She was unable to access her original email account and sought help to receive her refund via a new email address. The Complaints Team successfully facilitated communication between her and the casino, which led to the processing of her withdrawal of 834.50 CAD. The funds were subsequently sent to her bank account, resolving the issue.

Case closed Our verdict

Player stopped responding

Disputed amount: Can$10,000

Player’s account closed, winnings not paid.

The player from British Columbia faced account closure at Just Casino after attempting to withdraw $6,000 and $4,000. The casino cited responsible gambling as the reason and mentioned that the winnings would not be paid due to an unfulfilled 3x withdrawal wagering requirement. The player questioned if the closure was to avoid paying the winnings. We were unable to investigate further due to lack of response from the player, leading to the rejection of the complaint.

Read moreRead less Submitted: 30 Jun 2024 The player from British Columbia faced account closure at Just Casino after attempting to withdraw $6,000 and $4,000. The casino cited responsible gambling as the reason and mentioned that the winnings would not be paid due to an unfulfilled 3x withdrawal wagering requirement. The player questioned if the closure was to avoid paying the winnings. We were unable to investigate further due to lack of response from the player, leading to the rejection of the complaint.

Case closed Our verdict

Player stopped responding

Disputed amount: A$1,130

Player reports multiple issues and dissatisfaction with the casino.

The player from Australia reported frequent issues with the casino, including glitches and false payouts. He felt the casino was fake and unprofessional. We requested additional information to investigate but received no response from the player. Consequently, the complaint was rejected due to lack of evidence and communication.

Read moreRead less Submitted: 21 Jun 2024 The player from Australia reported frequent issues with the casino, including glitches and false payouts. He felt the casino was fake and unprofessional. We requested additional information to investigate but received no response from the player. Consequently, the complaint was rejected due to lack of evidence and communication.

Case closed Our verdict

Player stopped responding

Disputed amount: $1,181

Player’s account closure and excessive verification request.

The player from Argentina had his account closed after attempting to withdraw $1,181. The casino demanded a series of personal financial documents for additional account verification, which the player believed was an unreasonable request. We explained that such verification was standard due to Anti-Money Laundering (AML) regulations. Despite multiple extensions and requests for the player to comply with the casino’s documentation requirements, the player failed to respond. Consequently, the complaint was rejected due to the player’s lack of communication.

Read moreRead less Submitted: 28 May 2024 The player from Argentina had his account closed after attempting to withdraw $1,181. The casino demanded a series of personal financial documents for additional account verification, which the player believed was an unreasonable request. We explained that such verification was standard due to Anti-Money Laundering (AML) regulations. Despite multiple extensions and requests for the player to comply with the casino’s documentation requirements, the player failed to respond. Consequently, the complaint was rejected due to the player’s lack of communication.

Case closed Our verdict

Unjustified complaint

Disputed amount: €2,400

Player is requested to send bank statements due to chargebacks.

The player from Germany had believed the casino should have blocked his account due to his previous disputes with another casino, but they had allowed him to continue playing. After winning 2,400 euros, he had faced issues when he tried to withdraw his winnings. He had deposited money after the dispute and the casino had paid out those winnings as well. However, we discovered that initiating a chargeback, as the player had done, was viewed as a violation of the casino’s Anti-Money Laundering policy and Terms and Conditions. This could result in the forfeiture of any winnings and the closure of the account. Thus, the complaint was rejected.

Read moreRead less Submitted: 13 May 2024 The player from Germany had believed the casino should have blocked his account due to his previous disputes with another casino, but they had allowed him to continue playing. After winning 2,400 euros, he had faced issues when he tried to withdraw his winnings. He had deposited money after the dispute and the casino had paid out those winnings as well. However, we discovered that initiating a chargeback, as the player had done, was viewed as a violation of the casino’s Anti-Money Laundering policy and Terms and Conditions. This could result in the forfeiture of any winnings and the closure of the account. Thus, the complaint was rejected.

Resolved Our verdict

Case closed

Disputed amount: €4,500

Player’s withdrawal is delayed.

The player from Germany, who had been waiting for a payout since Monday, had reported that the casino was delaying the payment despite his account being fully verified. The player had suspected the casino was stalling in hopes he would gamble away the funds. After a long correspondence with the casino and assistance from our team, the player had confirmed that he received his winnings. We had marked the complaint as ‘resolved’ in our system.

Read moreRead less Submitted: 02 May 2024 The player from Germany, who had been waiting for a payout since Monday, had reported that the casino was delaying the payment despite his account being fully verified. The player had suspected the casino was stalling in hopes he would gamble away the funds. After a long correspondence with the casino and assistance from our team, the player had confirmed that he received his winnings. We had marked the complaint as ‘resolved’ in our system.

Resolved Our verdict

Case closed

Disputed amount: Can$1,700

Player claims that payment has been delayed.

The player from British Columbia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. The Complaints Team had advised the player that withdrawals could take time to process and suggested waiting for at least 14 days before submitting a complaint. The player later confirmed that his withdrawals had been deposited into his account. Consequently, the complaint was marked as ‘resolved’ by the Complaints Team.

Read moreRead less Submitted: 02 May 2024 The player from British Columbia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. The Complaints Team had advised the player that withdrawals could take time to process and suggested waiting for at least 14 days before submitting a complaint. The player later confirmed that his withdrawals had been deposited into his account. Consequently, the complaint was marked as ‘resolved’ by the Complaints Team.

Case closed Our verdict

Player stopped responding

Disputed amount: 46,500 ₮

Player’s winnings haven’t been received yet.

The player from Morocco had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. After communicating with the complaints team, the player confirmed that she had not received her winnings, despite her account having been verified. The player had a pending withdrawal of $46,500, of which she had received $4,000. The complaints team had extended the timer for response by 7 days, however, the player failed to respond within the given timeframe. As a result, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 04 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: Can$1,000

Casino refusing to close player’s account.

The player from Canada had wished to close his casino account, but the casino initially refused. Despite being offered numerous bonuses, he had insisted on closure. After some time the player managed to close his account.

Read moreRead less Submitted: 24 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: €600

Player’s account is closed.

The player from Finland had deposited 300€ at JustCasino, won 900€, and requested a withdrawal. However, the casino only returned the original deposit and closed the player’s account without explanation. The player had claimed not to have used any bonuses and was unsure whether their account had been verified. The casino responded by stating that the account had been closed due to an administrative decision, but offered to refund the player’s winnings as a goodwill gesture. Despite attempts to confirm the resolution with the player, there was no response, leading us to reject the complaint. However, the player could reopen the complaint at any time.

Read moreRead less Submitted: 20 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: €100

Player’s account disabled right after deposit.

The Irish player had deposited funds into their casino account, which was subsequently disabled. The casino had requested verification to return the funds, but the player was unable to log in due to the disabled account. We had reached out to the player for additional details about the ongoing verification process and the last communication with the casino. However, the player did not respond to our inquiries. As a result, we could not proceed with the investigation and had to reject the complaint.

Read moreRead less Submitted: 14 Mar 2024 Case closed Our verdict

Unjustified complaint

Disputed amount: 260,000 ₮

Player’s winnings were confiscated.

The player from United Arab Emirates was upset after his winnings of 260k had been confiscated due to a purported bonus rule violation. Despite not having any active bonuses, the casino had confiscated all his winnings and returned only 5k. The player had received a call from a VIP agent explaining the situation and later received an email stating he had breached bonus rules. The player disputed this, stating that his money had been in the real money account and he had won on a different slot. However, upon review of the game history, it was found that the player had exceeded the maximum bet allowed multiple times. Despite the player’s disagreement, we concluded that the casino had acted within its rules by confiscating the winnings due to the breach of the maximum bet rule.

Read moreRead less Submitted: 06 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: €1,400

Player’s account disabled during withdrawal process.

The player from Norway had claimed that their Casino account was disabled immediately after they made a withdrawal request following their win on a slot game. Despite having provided various requested verification photos, the account had remained disabled for a week without any updates. The casino had responded by stating that they occasionally requested additional checks to ensure compliance with their terms and conditions. They confirmed that they had processed the player’s winnings of 1400 EUR and decided not to reopen the player’s account. The player later confirmed the receipt of their winnings, which led us to mark the complaint as ‘resolved’.

Read moreRead less Submitted: 03 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Can$500

Player’s winnings have been confiscated due to alleged multiple accounts.

The player from Nova Scotia had won $600 and had been verified, but his withdrawal request of $500 had been denied by the online casino due to alleged multiple accounts. The player disputed this, asserting he had different accounts on various sites for diverse gaming options, but not with the same casino. However, despite our multiple attempts to gather more information and evidence from the player to investigate further, the player did not respond. As a result, we were unable to proceed with the investigation and had to reject the complaint.

Read moreRead less Submitted: 22 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: 2,500 CHF

Player’s withdrawal requests are delayed.

The player from Switzerland had experienced delays on two withdrawal requests totaling 2,500 units, despite the maximum wait time of 24 hours. His account had also been blocked due to the payment delays. We had advised the player that withdrawal processing could take up to 14 days and urged him to be patient. Later, the player confirmed that his issue had been resolved. Therefore, we had marked the complaint as ‘resolved’ in our system.

Read moreRead less Submitted: 07 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: €300

Player’s winnings were adjusted due to the unannounced max cashout rule.

The player from Denmark had complained about a max cashout being imposed on his 1,050 euro winnings from his free spins bonus, which the casino had never mentioned. His winnings had been reduced to 300 euros and his cashout attempt had been stalled, with customer support unable to assist. After reviewing the casino’s bonus terms and conditions, we found a clause stating that winnings from free spins were capped at 300 euros. The player confirmed that he had received the 300 euros after a second withdrawal request. Thus, we had concluded the case as resolved since the player had received the maximum allowed cashout as per the casino’s terms and conditions.

Read moreRead less Submitted: 07 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: A$550

Player’s withdrawals withheld over alleged duplicate account.

The player from Australia had had an issue with an online casino where she had been trying to withdraw her winnings of $550. The casino had claimed she had a duplicate account, which she had denied. The player’s account had not been initially verified, but after uploading several documents, the verification process had been completed. Subsequently, the player had been able to withdraw her funds. However, she had expressed dissatisfaction with the casino’s decision to disallow her from receiving bonuses in the future. The complaint had been resolved successfully with the player receiving her winnings.

Read moreRead less Submitted: 06 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: €630

Player’s account blocked after wagering a bonus.

The player from Germany had claimed a bonus, met wagering requirements, and attempted to verify his account. However, the casino had blocked him due to alleged policy violations, which he had strongly disputed. After a series of communications between the player, and the casino, it was confirmed confirmed that they had paid out the player’s winnings in December 2023. Despite attempts to confirm this resolution with the player, he had not responded. As a result, we had to reject the complaint.

Read moreRead less Submitted: 23 Dec 2023 Case closed Our verdict

Other

Disputed amount: Can$14,000

Player’s winnings have not been credited to his account.

The player from Canada has not received over $14,000CAD of winnings. Despite contacting support 10 days ago and providing necessary verification information, the player received no helpful updates or winnings. Since the player already has one complaint regarding this casino in progress, we had to close this one.

Read moreRead less Submitted: 27 Nov 2023 Case closed Our verdict

Insufficient evidence from player

Disputed amount: Can$14,000

Player’s live blackjack win was not credited.

The player from Canada had reported winning four hands of live blackjack on the Bombay Live platform, but had not been credited these winnings. After further communication, the player had been unable to provide evidence of these winnings. We had extended the time for response twice, but the issue had remained the same. The casino had concluded there were no missed payments. Without any evidence of the winning bets, we could not support the player’s claim. The complaint was subsequently rejected.

Read moreRead less Submitted: 23 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: A$100

Player’s deposit hasn’t been credited into account.

An Australian player had deposited $100 AUD via payid to a casino, which was not credited to their account. Despite having provided the requested proof, the casino continued to request more documentation and failed to resolve the issue. We had advised the player to contact their payment provider and to avoid making further deposits until the issue was resolved. However, due to the player’s lack of response, we were unable to proceed with the investigation and had to reject the complaint.

Read moreRead less Submitted: 26 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: €4,000

Player reports frequent game crashes.

The player from Germany has been experiencing frequent game crashes at an online casino over the past three months, which has been impacting his chance to win. Despite providing evidence, the casino maintains that there are no issues. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 14 Sep 2023 Resolved Our verdict

Case closed

Disputed amount: €10,000

Withdrawal of player’s winnings has been delayed.

The player from Hesse has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and the complaint was closed as resolved.

Read moreRead less Submitted: 13 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: A$6,000

Player’s withdrawal is missing.

The player from Australia approved a cash out of $6000 on August 3rd, however, the funds have not appeared in his account. Despite contacting his bank and providing proof, he has not been able to recover the money. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 15 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: Can$500

Player’s winnings have been confiscated.

The player from Quebec deposited $1000 and was supposed to withdraw $3800 after fulfilling the wagering requirements. The casino declined the withdrawal due to occasional bets over the max amount. The player did not contest this, but further stated that they had made an additional deposit that had not been credited to their account. The casino looked into the matter, then stated that there had indeed been an error and that the missing deposit had now been credited to the player’s balance. The player confirmed this and the complaint was resolved.

Read moreRead less Submitted: 15 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: A$200

Player’s deposits weren’t credited to his account.

The player from Australia deposited two separate transactions of $100 each, which were not registered. The funds have not been refunded and the account was subsequently closed. The player confirmed the funds were returned to him after he contacted his bank. We clsoed the complaint as resolved.

Read moreRead less Submitted: 24 Jul 2023 Resolved Our verdict

Case closed

Disputed amount: €500

Player experiences withdrawal and deposit issues.

The player from Ireland faces withdrawal issues with the casino, as it is unable to withdraw to Skrill due to technical reasons. Additionally, their last deposit of 50 euros disappeared, and the support team has not resolved the problem. Player’s complaint has been resolved successfully.

Read moreRead less Submitted: 24 Jun 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Can$30

Player’s deposit seems lost.

The player from Canada deposited in the casino, but the amount wasn’t credited to his casino balance. We closed the complaint because the player stopped responding.

Submitted: 14 Jun 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 15,000 kr

Player’s asking for help.

The player from Sweden complains about an unspecified issue. The complaint was rejected because the player didn’t respond to our messages and questions.

Submitted: 08 Mar 2023

Resolved Our verdict

Case closed

Disputed amount: $2,900

Player experiences delayed withdrawal and lack of response.

The player from Finland had experienced a delay while trying to withdraw 5,758.81 xrp (approximately $2,900) from an online casino. His larger withdrawal request of 5000 xrp had been rejected and remained pending, despite the casino’s policy of processing requests within an hour. Moreover, the casino’s customer service had not responded to his queries via live chat. After he submitted his complaint to us, we had advised him to wait for two weeks for the casino to process the payment. The issue was eventually resolved and the player had received his withdrawals.

Read moreRead lessJustCasino.ioJustCasino.ioSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 May 2024

Resolved Our verdict

Case closed

Disputed amount: Can$2,500

Player’s winnings have been confiscated because the bonus was canceled.

The player from Canada faced an issue with a canceled bonus while trying to meet wagering requirements, which resulted in a loss of 2,500 CAD. He believed this was a mistake due to a glitch, as he had not received any confirmation for the action. Despite having contacted customer service, his issue remained unresolved. The Complaints Team intervened, confirming the player’s claim of an error and facilitating the restoration of his session. Ultimately, the player received a credit of 2,500 CAD, which he successfully withdrew, leading to the resolution of his complaint.

Read moreRead lessLucky Ones CasinoLucky Ones CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Sep 2024 Resolved Our verdict

Case closed

Disputed amount: A$2,200

Player’s winnings have been limited by bonus cap.

The player from Australia had deposited $30 and received a bonus, winning up to $2,500. After several withdrawals and verifications, the casino rejected the withdrawal, citing a cap on winnings from free spins. Despite the player’s winnings being below the bonus cap and verifying the documents, the casino only allowed a withdrawal of $300, which the player disputed as unjustified. The casino acknowledged a miscalculation and reimbursed the full amount into the player’s account, which she successfully withdrew. The complaint was resolved to the player’s satisfaction.

Read moreRead lessLucky Ones CasinoLucky Ones CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: A$1,000

Player believes that their withdrawal has been delayed.

The player from Australia had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. We advised patience and cooperation with the casino, noting that delays could occur due to KYC verification or high withdrawal volumes. The player confirmed receiving the withdrawal, and the complaint was marked as resolved.

Read moreRead lessLucky Ones CasinoLucky Ones CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Jun 2024

Resolved Our verdict

Case closed

Disputed amount: 3,000 INR

Withdrawal of player’s winnings has been delayed.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved successfully after the player communicated with the casino regarding the delay in processing. The player confirmed satisfaction with the outcome and requested that the complaint be deleted.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: 10,000 INR

Player’s account has been blocked.

The player from India had lost initial deposits totalling Rs 10,780 and then deposited an additional Rs 10,000, but had no access to their account. After raising a complaint, the casino reviewed the case and eventually refunded the player’s unused deposit of Rs 10,000, although the account remained blocked. The complaint was marked as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: €500

Player’s 500 EUR deposit is missing.

The player from Germany had deposited 500 EUR via IBAN bank transfer, but the casino claimed they could not find the funds despite confirmation from the bank. Lucky Dreams acknowledged the IBAN account belonged to them. The player initiated an investigation with his bank, and the casino checked with their payment provider. The player later confirmed the casino had refunded the 500 EUR deposit. The issue was resolved and the complaint was marked as closed.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: €930

Player’s account closed with 930€ blocked.

The player’s account had been deactivated without explanation while she was playing, leaving her unable to withdraw her 930€ balance. Contacting chat support and the VIP Manager did not resolve the issue as the support team remained unresponsive. After we intervened and contacted the casino, the outstanding amount was transferred to the player. The complaint was successfully resolved with the player confirming receipt of the funds.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: €4,800

Player’s withdrawals delayed at LuckyDreams Casino.

The player from Germany, despite having had a verified account, experienced delayed withdrawals totaling €4,800 from LuckyDreams Casino. The casino cited technical errors and bank problems, and despite daily contact with customer support, the issue remained unresolved. After the player’s complaint was transferred to a member of our team, we invited a representative from LuckyDreams Casino to join the conversation. The player reported that her withdrawals were initially cancelled, but after re-uploading necessary documents and making another withdrawal request, she received her funds. We had marked the complaint as ‘resolved’ in our system.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 May 2024 Resolved Our verdict

Case closed

Disputed amount: €20

Player’s deposit has been misplaced.

The player from Germany had deposited 20 Euros via instant transfer which was later declined by the casino. The money had been deducted from the player’s account and had not been refunded. Despite the player’s multiple successful deposits in the past, this specific transaction had not been credited to his casino account. We had advised the player to contact his payment provider to investigate the issue and we had extended the timeline for resolution by an additional 9 days. After a month, the player confirmed that the money had been credited to his Luckydreams account. Consequently, we had marked the complaint as ‘resolved’.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: €3,000

Player’s withdrawal has been significantly delayed.

The player from Sweden had won 3000 euros using a free bonus on Lucky Dreams. She had been waiting for her withdrawal for over a month, despite the casino’s initial promise of a 24-hour transfer. The casino later claimed a 1-6 days processing time, which had caused the player to worry they were attempting to encourage her to gamble away her winnings. After submitting a complaint and communicating with the casino, the player confirmed that she had received her withdrawal. We then marked the complaint as ‘resolved’ in our system.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: €100

Promised bonus not received by player.

The player from Germany had had an issue with Lucky Dream Casino where she had deposited money after being promised a deposit bonus over a phone call. However, the bonus had not been credited to her account and the casino had denied making the promise. After she raised the complaint with us, we had facilitated communication between the player and the casino. The casino resolved the issue by crediting the promised bonus to the player’s account. The complaint was then marked as ‘resolved’.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: Can$2,800

Delayed withdrawal due to repeated document requests.

The player from Canada, after multiple deposits and account verification, won 2,800 CAD. However, despite being fully verified, his withdrawal requests keep getting cancelled and he’s repetitively being asked for the same documents. Player’s complaint has been resolved successfully.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: €300

Player’s struggling with additional verification.

The player from Germany is experiencing repeated withdrawal issues with LuckyDreams Casino, implying the casino unnecessarily requests verification processes despite him already being verified. The player later informed us he was successfully verified and received his winnings, so we closed the complaint as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Sep 2023 Resolved Our verdict

Case closed

Disputed amount: Can$220

Player’s struggling to complete account verification.

The player from Canada is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 May 2023 Resolved Our verdict

Case closed

Disputed amount: €60

Player’s deposit has never been credited to their casino account.

The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 31 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: ??

Player’s struggling to complete the account verification.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. We were able to help the player successfully finish the verification process, however, the player in the meantime decided to play over and lost the disputed amount.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: R6,000

The player’s withdrawal is delayed.

The player struggles to withdraw his balance as the casino seems to be delaying the payment. We contacted the casino, but before a response the player informed us that his winnings were finally paid out so we closed the complaint as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 31 Aug 2022 Resolved Our verdict

Case closed

Disputed amount: €4,000

Player’s withdrawal has been blocked.

The player from Germany requested a withdrawal, but his account was blocked and the casino requested documents for verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Aug 2022 Resolved Our verdict

Case closed

Disputed amount: €300

Player’s struggling to complete the account verification.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing additional verification. Player’s complaint has been resolved successfully.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Jul 2022 Resolved Our verdict

Case closed

Disputed amount: ??

Player has been trying to block her account.

The player’s attempts to close her account have been overlooked. The player later confirmed that the issue was resolved.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 May 2022 Resolved Our verdict

Case closed

Disputed amount: $28,000

Player’s withdrawal has been delayed.

The player from the United Arab Emirates is dissatisfied with the withdrawal process. There had been a problem with the player’s withdrawal, but the casino was quick to find a solution and the issue was resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Mar 2022 Resolved Our verdict

Case closed

Disputed amount: €100

Player’s deposit has never been credited to his casino account.

The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Dec 2021 Resolved Our verdict

Case closed

Disputed amount: €975

Player’s account hasn’t been closed.

The player’s attempts to close his account have been overlooked. The player first didn’t mention gambling problem as the main reason, but later his account was closed.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: €800

The player’s unable to witdraw.

The player’s unable to withdraw his money from the casino by the prefered payment method. The complaint was resolved after the player successfuly withdrawn all his pending payments.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 Sep 2021

Resolved Our verdict

Case closed

Disputed amount: NZ$1,350

Player’s withdrawal delay extends beyond casino’s payout policy.

The player from New Zealand had experienced difficulties withdrawing her winnings from an online casino. The issue had stemmed from a typo in her email address linked to her Skrill account, which had caused the payment to be rejected. After the casino’s representative had identified the problem, the player confirmed the correct email address and the funds had been returned to her playing account. Upon reprocessing the transaction with the correct details, the player had successfully received her withdrawal. The issue had been resolved to the player’s satisfaction and the complaint was closed as “resolved”.

Read moreRead lessLetsLucky CasinoLetsLucky CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: €20,000

Part of the player’s winnings were confiscated.

The player from Denmark had won a substantial amount (2,235,000 kr) at the casino, part of which was later removed from his account. The casino had claimed that the player had violated some rules. In addition, the player had a pending withdrawal request for 50,000 euros that had not been processed within the stipulated 24 hours. Following a series of discussions and investigations by the Complaints Team, the casino, and the player, the issue had finally been resolved. The casino had agreed to an internal settlement with the player, who had confirmed his satisfaction with the resolution.

Read moreRead lessLetsLucky CasinoLetsLucky CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Sep 2023 The player from Morocco had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. After communicating with the complaints team, the player confirmed that she had not received her winnings, despite her account having been verified. The player had a pending withdrawal of $46,500, of which she had received $4,000. The complaints team had extended the timer for response by 7 days, however, the player failed to respond within the given timeframe. As a result, we were unable to investigate further and had to reject the complaint.

The player from Canada had wished to close his casino account, but the casino initially refused. Despite being offered numerous bonuses, he had insisted on closure. After some time the player managed to close his account.

The player from Finland had deposited 300€ at JustCasino, won 900€, and requested a withdrawal. However, the casino only returned the original deposit and closed the player’s account without explanation. The player had claimed not to have used any bonuses and was unsure whether their account had been verified. The casino responded by stating that the account had been closed due to an administrative decision, but offered to refund the player’s winnings as a goodwill gesture. Despite attempts to confirm the resolution with the player, there was no response, leading us to reject the complaint. However, the player could reopen the complaint at any time.

The Irish player had deposited funds into their casino account, which was subsequently disabled. The casino had requested verification to return the funds, but the player was unable to log in due to the disabled account. We had reached out to the player for additional details about the ongoing verification process and the last communication with the casino. However, the player did not respond to our inquiries. As a result, we could not proceed with the investigation and had to reject the complaint.

The player from United Arab Emirates was upset after his winnings of 260k had been confiscated due to a purported bonus rule violation. Despite not having any active bonuses, the casino had confiscated all his winnings and returned only 5k. The player had received a call from a VIP agent explaining the situation and later received an email stating he had breached bonus rules. The player disputed this, stating that his money had been in the real money account and he had won on a different slot. However, upon review of the game history, it was found that the player had exceeded the maximum bet allowed multiple times. Despite the player’s disagreement, we concluded that the casino had acted within its rules by confiscating the winnings due to the breach of the maximum bet rule.

The player from Norway had claimed that their Casino account was disabled immediately after they made a withdrawal request following their win on a slot game. Despite having provided various requested verification photos, the account had remained disabled for a week without any updates. The casino had responded by stating that they occasionally requested additional checks to ensure compliance with their terms and conditions. They confirmed that they had processed the player’s winnings of 1400 EUR and decided not to reopen the player’s account. The player later confirmed the receipt of their winnings, which led us to mark the complaint as ‘resolved’.

The player from Nova Scotia had won $600 and had been verified, but his withdrawal request of $500 had been denied by the online casino due to alleged multiple accounts. The player disputed this, asserting he had different accounts on various sites for diverse gaming options, but not with the same casino. However, despite our multiple attempts to gather more information and evidence from the player to investigate further, the player did not respond. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Switzerland had experienced delays on two withdrawal requests totaling 2,500 units, despite the maximum wait time of 24 hours. His account had also been blocked due to the payment delays. We had advised the player that withdrawal processing could take up to 14 days and urged him to be patient. Later, the player confirmed that his issue had been resolved. Therefore, we had marked the complaint as ‘resolved’ in our system.

The player from Denmark had complained about a max cashout being imposed on his 1,050 euro winnings from his free spins bonus, which the casino had never mentioned. His winnings had been reduced to 300 euros and his cashout attempt had been stalled, with customer support unable to assist. After reviewing the casino’s bonus terms and conditions, we found a clause stating that winnings from free spins were capped at 300 euros. The player confirmed that he had received the 300 euros after a second withdrawal request. Thus, we had concluded the case as resolved since the player had received the maximum allowed cashout as per the casino’s terms and conditions.

The player from Australia had had an issue with an online casino where she had been trying to withdraw her winnings of $550. The casino had claimed she had a duplicate account, which she had denied. The player’s account had not been initially verified, but after uploading several documents, the verification process had been completed. Subsequently, the player had been able to withdraw her funds. However, she had expressed dissatisfaction with the casino’s decision to disallow her from receiving bonuses in the future. The complaint had been resolved successfully with the player receiving her winnings.

The player from Germany had claimed a bonus, met wagering requirements, and attempted to verify his account. However, the casino had blocked him due to alleged policy violations, which he had strongly disputed. After a series of communications between the player, and the casino, it was confirmed confirmed that they had paid out the player’s winnings in December 2023. Despite attempts to confirm this resolution with the player, he had not responded. As a result, we had to reject the complaint.

The player from Canada has not received over $14,000CAD of winnings. Despite contacting support 10 days ago and providing necessary verification information, the player received no helpful updates or winnings. Since the player already has one complaint regarding this casino in progress, we had to close this one.

The player from Canada had reported winning four hands of live blackjack on the Bombay Live platform, but had not been credited these winnings. After further communication, the player had been unable to provide evidence of these winnings. We had extended the time for response twice, but the issue had remained the same. The casino had concluded there were no missed payments. Without any evidence of the winning bets, we could not support the player’s claim. The complaint was subsequently rejected.

An Australian player had deposited $100 AUD via payid to a casino, which was not credited to their account. Despite having provided the requested proof, the casino continued to request more documentation and failed to resolve the issue. We had advised the player to contact their payment provider and to avoid making further deposits until the issue was resolved. However, due to the player’s lack of response, we were unable to proceed with the investigation and had to reject the complaint.

The player from Germany has been experiencing frequent game crashes at an online casino over the past three months, which has been impacting his chance to win. Despite providing evidence, the casino maintains that there are no issues. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Hesse has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and the complaint was closed as resolved.

The player from Australia approved a cash out of $6000 on August 3rd, however, the funds have not appeared in his account. Despite contacting his bank and providing proof, he has not been able to recover the money. The complaint was rejected because the player didn’t respond to our messages and questions.

The player from Quebec deposited $1000 and was supposed to withdraw $3800 after fulfilling the wagering requirements. The casino declined the withdrawal due to occasional bets over the max amount. The player did not contest this, but further stated that they had made an additional deposit that had not been credited to their account. The casino looked into the matter, then stated that there had indeed been an error and that the missing deposit had now been credited to the player’s balance. The player confirmed this and the complaint was resolved.

The player from Australia deposited two separate transactions of $100 each, which were not registered. The funds have not been refunded and the account was subsequently closed. The player confirmed the funds were returned to him after he contacted his bank. We clsoed the complaint as resolved.

The player from Ireland faces withdrawal issues with the casino, as it is unable to withdraw to Skrill due to technical reasons. Additionally, their last deposit of 50 euros disappeared, and the support team has not resolved the problem. Player’s complaint has been resolved successfully.

The player from Canada deposited in the casino, but the amount wasn’t credited to his casino balance. We closed the complaint because the player stopped responding.

The player from Sweden complains about an unspecified issue. The complaint was rejected because the player didn’t respond to our messages and questions.

Resolved Our verdict

Case closed

Disputed amount: $2,900

Player experiences delayed withdrawal and lack of response.

The player from Finland had experienced a delay while trying to withdraw 5,758.81 xrp (approximately $2,900) from an online casino. His larger withdrawal request of 5000 xrp had been rejected and remained pending, despite the casino’s policy of processing requests within an hour. Moreover, the casino’s customer service had not responded to his queries via live chat. After he submitted his complaint to us, we had advised him to wait for two weeks for the casino to process the payment. The issue was eventually resolved and the player had received his withdrawals.

Read moreRead lessJustCasino.ioJustCasino.ioSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 May 2024 The player from Finland had experienced a delay while trying to withdraw 5,758.81 xrp (approximately $2,900) from an online casino. His larger withdrawal request of 5000 xrp had been rejected and remained pending, despite the casino’s policy of processing requests within an hour. Moreover, the casino’s customer service had not responded to his queries via live chat. After he submitted his complaint to us, we had advised him to wait for two weeks for the casino to process the payment. The issue was eventually resolved and the player had received his withdrawals.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.

Resolved Our verdict

Case closed

Disputed amount: Can$2,500

Player’s winnings have been confiscated because the bonus was canceled.

The player from Canada faced an issue with a canceled bonus while trying to meet wagering requirements, which resulted in a loss of 2,500 CAD. He believed this was a mistake due to a glitch, as he had not received any confirmation for the action. Despite having contacted customer service, his issue remained unresolved. The Complaints Team intervened, confirming the player’s claim of an error and facilitating the restoration of his session. Ultimately, the player received a credit of 2,500 CAD, which he successfully withdrew, leading to the resolution of his complaint.

Read moreRead lessLucky Ones CasinoLucky Ones CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Sep 2024 The player from Canada faced an issue with a canceled bonus while trying to meet wagering requirements, which resulted in a loss of 2,500 CAD. He believed this was a mistake due to a glitch, as he had not received any confirmation for the action. Despite having contacted customer service, his issue remained unresolved. The Complaints Team intervened, confirming the player’s claim of an error and facilitating the restoration of his session. Ultimately, the player received a credit of 2,500 CAD, which he successfully withdrew, leading to the resolution of his complaint.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: A$2,200

Player’s winnings have been limited by bonus cap.

The player from Australia had deposited $30 and received a bonus, winning up to $2,500. After several withdrawals and verifications, the casino rejected the withdrawal, citing a cap on winnings from free spins. Despite the player’s winnings being below the bonus cap and verifying the documents, the casino only allowed a withdrawal of $300, which the player disputed as unjustified. The casino acknowledged a miscalculation and reimbursed the full amount into the player’s account, which she successfully withdrew. The complaint was resolved to the player’s satisfaction.

Read moreRead lessLucky Ones CasinoLucky Ones CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Jun 2024 The player from Australia had deposited $30 and received a bonus, winning up to $2,500. After several withdrawals and verifications, the casino rejected the withdrawal, citing a cap on winnings from free spins. Despite the player’s winnings being below the bonus cap and verifying the documents, the casino only allowed a withdrawal of $300, which the player disputed as unjustified. The casino acknowledged a miscalculation and reimbursed the full amount into the player’s account, which she successfully withdrew. The complaint was resolved to the player’s satisfaction.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: A$1,000

Player believes that their withdrawal has been delayed.

The player from Australia had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. We advised patience and cooperation with the casino, noting that delays could occur due to KYC verification or high withdrawal volumes. The player confirmed receiving the withdrawal, and the complaint was marked as resolved.

Read moreRead lessLucky Ones CasinoLucky Ones CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Jun 2024 The player from Australia had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. We advised patience and cooperation with the casino, noting that delays could occur due to KYC verification or high withdrawal volumes. The player confirmed receiving the withdrawal, and the complaint was marked as resolved.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.

Resolved Our verdict

Case closed

Disputed amount: 3,000 INR

Withdrawal of player’s winnings has been delayed.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved successfully after the player communicated with the casino regarding the delay in processing. The player confirmed satisfaction with the outcome and requested that the complaint be deleted.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Aug 2024 The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved successfully after the player communicated with the casino regarding the delay in processing. The player confirmed satisfaction with the outcome and requested that the complaint be deleted.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: 10,000 INR

Player’s account has been blocked.

The player from India had lost initial deposits totalling Rs 10,780 and then deposited an additional Rs 10,000, but had no access to their account. After raising a complaint, the casino reviewed the case and eventually refunded the player’s unused deposit of Rs 10,000, although the account remained blocked. The complaint was marked as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Jul 2024 The player from India had lost initial deposits totalling Rs 10,780 and then deposited an additional Rs 10,000, but had no access to their account. After raising a complaint, the casino reviewed the case and eventually refunded the player’s unused deposit of Rs 10,000, although the account remained blocked. The complaint was marked as resolved.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: €500

Player’s 500 EUR deposit is missing.

The player from Germany had deposited 500 EUR via IBAN bank transfer, but the casino claimed they could not find the funds despite confirmation from the bank. Lucky Dreams acknowledged the IBAN account belonged to them. The player initiated an investigation with his bank, and the casino checked with their payment provider. The player later confirmed the casino had refunded the 500 EUR deposit. The issue was resolved and the complaint was marked as closed.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Jun 2024 The player from Germany had deposited 500 EUR via IBAN bank transfer, but the casino claimed they could not find the funds despite confirmation from the bank. Lucky Dreams acknowledged the IBAN account belonged to them. The player initiated an investigation with his bank, and the casino checked with their payment provider. The player later confirmed the casino had refunded the 500 EUR deposit. The issue was resolved and the complaint was marked as closed.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: €930

Player’s account closed with 930€ blocked.

The player’s account had been deactivated without explanation while she was playing, leaving her unable to withdraw her 930€ balance. Contacting chat support and the VIP Manager did not resolve the issue as the support team remained unresponsive. After we intervened and contacted the casino, the outstanding amount was transferred to the player. The complaint was successfully resolved with the player confirming receipt of the funds.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Jun 2024 The player’s account had been deactivated without explanation while she was playing, leaving her unable to withdraw her 930€ balance. Contacting chat support and the VIP Manager did not resolve the issue as the support team remained unresponsive. After we intervened and contacted the casino, the outstanding amount was transferred to the player. The complaint was successfully resolved with the player confirming receipt of the funds.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: €4,800

Player’s withdrawals delayed at LuckyDreams Casino.

The player from Germany, despite having had a verified account, experienced delayed withdrawals totaling €4,800 from LuckyDreams Casino. The casino cited technical errors and bank problems, and despite daily contact with customer support, the issue remained unresolved. After the player’s complaint was transferred to a member of our team, we invited a representative from LuckyDreams Casino to join the conversation. The player reported that her withdrawals were initially cancelled, but after re-uploading necessary documents and making another withdrawal request, she received her funds. We had marked the complaint as ‘resolved’ in our system.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 May 2024 The player from Germany, despite having had a verified account, experienced delayed withdrawals totaling €4,800 from LuckyDreams Casino. The casino cited technical errors and bank problems, and despite daily contact with customer support, the issue remained unresolved. After the player’s complaint was transferred to a member of our team, we invited a representative from LuckyDreams Casino to join the conversation. The player reported that her withdrawals were initially cancelled, but after re-uploading necessary documents and making another withdrawal request, she received her funds. We had marked the complaint as ‘resolved’ in our system.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: €20

Player’s deposit has been misplaced.

The player from Germany had deposited 20 Euros via instant transfer which was later declined by the casino. The money had been deducted from the player’s account and had not been refunded. Despite the player’s multiple successful deposits in the past, this specific transaction had not been credited to his casino account. We had advised the player to contact his payment provider to investigate the issue and we had extended the timeline for resolution by an additional 9 days. After a month, the player confirmed that the money had been credited to his Luckydreams account. Consequently, we had marked the complaint as ‘resolved’.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Mar 2024 The player from Germany had deposited 20 Euros via instant transfer which was later declined by the casino. The money had been deducted from the player’s account and had not been refunded. Despite the player’s multiple successful deposits in the past, this specific transaction had not been credited to his casino account. We had advised the player to contact his payment provider to investigate the issue and we had extended the timeline for resolution by an additional 9 days. After a month, the player confirmed that the money had been credited to his Luckydreams account. Consequently, we had marked the complaint as ‘resolved’.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: €3,000

Player’s withdrawal has been significantly delayed.

The player from Sweden had won 3000 euros using a free bonus on Lucky Dreams. She had been waiting for her withdrawal for over a month, despite the casino’s initial promise of a 24-hour transfer. The casino later claimed a 1-6 days processing time, which had caused the player to worry they were attempting to encourage her to gamble away her winnings. After submitting a complaint and communicating with the casino, the player confirmed that she had received her withdrawal. We then marked the complaint as ‘resolved’ in our system.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Feb 2024 The player from Sweden had won 3000 euros using a free bonus on Lucky Dreams. She had been waiting for her withdrawal for over a month, despite the casino’s initial promise of a 24-hour transfer. The casino later claimed a 1-6 days processing time, which had caused the player to worry they were attempting to encourage her to gamble away her winnings. After submitting a complaint and communicating with the casino, the player confirmed that she had received her withdrawal. We then marked the complaint as ‘resolved’ in our system.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: €100

Promised bonus not received by player.

The player from Germany had had an issue with Lucky Dream Casino where she had deposited money after being promised a deposit bonus over a phone call. However, the bonus had not been credited to her account and the casino had denied making the promise. After she raised the complaint with us, we had facilitated communication between the player and the casino. The casino resolved the issue by crediting the promised bonus to the player’s account. The complaint was then marked as ‘resolved’.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Dec 2023 The player from Germany had had an issue with Lucky Dream Casino where she had deposited money after being promised a deposit bonus over a phone call. However, the bonus had not been credited to her account and the casino had denied making the promise. After she raised the complaint with us, we had facilitated communication between the player and the casino. The casino resolved the issue by crediting the promised bonus to the player’s account. The complaint was then marked as ‘resolved’.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: Can$2,800

Delayed withdrawal due to repeated document requests.

The player from Canada, after multiple deposits and account verification, won 2,800 CAD. However, despite being fully verified, his withdrawal requests keep getting cancelled and he’s repetitively being asked for the same documents. Player’s complaint has been resolved successfully.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Oct 2023 The player from Canada, after multiple deposits and account verification, won 2,800 CAD. However, despite being fully verified, his withdrawal requests keep getting cancelled and he’s repetitively being asked for the same documents. Player’s complaint has been resolved successfully.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: €300

Player’s struggling with additional verification.

The player from Germany is experiencing repeated withdrawal issues with LuckyDreams Casino, implying the casino unnecessarily requests verification processes despite him already being verified. The player later informed us he was successfully verified and received his winnings, so we closed the complaint as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Sep 2023 The player from Germany is experiencing repeated withdrawal issues with LuckyDreams Casino, implying the casino unnecessarily requests verification processes despite him already being verified. The player later informed us he was successfully verified and received his winnings, so we closed the complaint as resolved.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: Can$220

Player’s struggling to complete account verification.

The player from Canada is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 May 2023 The player from Canada is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: €60

Player’s deposit has never been credited to their casino account.

The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 31 Mar 2023 The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: ??

Player’s struggling to complete the account verification.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. We were able to help the player successfully finish the verification process, however, the player in the meantime decided to play over and lost the disputed amount.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Mar 2023 The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. We were able to help the player successfully finish the verification process, however, the player in the meantime decided to play over and lost the disputed amount.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: R6,000

The player’s withdrawal is delayed.

The player struggles to withdraw his balance as the casino seems to be delaying the payment. We contacted the casino, but before a response the player informed us that his winnings were finally paid out so we closed the complaint as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 31 Aug 2022 The player struggles to withdraw his balance as the casino seems to be delaying the payment. We contacted the casino, but before a response the player informed us that his winnings were finally paid out so we closed the complaint as resolved.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: €4,000

Player’s withdrawal has been blocked.

The player from Germany requested a withdrawal, but his account was blocked and the casino requested documents for verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Aug 2022 The player from Germany requested a withdrawal, but his account was blocked and the casino requested documents for verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: €300

Player’s struggling to complete the account verification.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing additional verification. Player’s complaint has been resolved successfully.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Jul 2022 The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing additional verification. Player’s complaint has been resolved successfully.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: ??

Player has been trying to block her account.

The player’s attempts to close her account have been overlooked. The player later confirmed that the issue was resolved.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 May 2022 The player’s attempts to close her account have been overlooked. The player later confirmed that the issue was resolved.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: $28,000

Player’s withdrawal has been delayed.

The player from the United Arab Emirates is dissatisfied with the withdrawal process. There had been a problem with the player’s withdrawal, but the casino was quick to find a solution and the issue was resolved.

Read moreRead lessLuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Mar 2022 The player from the United Arab Emirates is dissatisfied with the withdrawal process. There had been a problem with the player’s withdrawal, but the casino was quick to find a solution and the issue was resolved.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: €100

Player’s deposit has never been credited to his casino account.

The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Dec 2021 The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: €975

Player’s account hasn’t been closed.

The player’s attempts to close his account have been overlooked. The player first didn’t mention gambling problem as the main reason, but later his account was closed.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Oct 2021 The player’s attempts to close his account have been overlooked. The player first didn’t mention gambling problem as the main reason, but later his account was closed.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Resolved Our verdict

Case closed

Disputed amount: €800

The player’s unable to witdraw.

The player’s unable to withdraw his money from the casino by the prefered payment method. The complaint was resolved after the player successfuly withdrawn all his pending payments.

LuckyDreams CasinoLuckyDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 Sep 2021 The player’s unable to withdraw his money from the casino by the prefered payment method. The complaint was resolved after the player successfuly withdrawn all his pending payments.

Safety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.

Resolved Our verdict

Case closed

Disputed amount: NZ$1,350

Player’s withdrawal delay extends beyond casino’s payout policy.

The player from New Zealand had experienced difficulties withdrawing her winnings from an online casino. The issue had stemmed from a typo in her email address linked to her Skrill account, which had caused the payment to be rejected. After the casino’s representative had identified the problem, the player confirmed the correct email address and the funds had been returned to her playing account. Upon reprocessing the transaction with the correct details, the player had successfully received her withdrawal. The issue had been resolved to the player’s satisfaction and the complaint was closed as “resolved”.

Read moreRead lessLetsLucky CasinoLetsLucky CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Nov 2023 The player from New Zealand had experienced difficulties withdrawing her winnings from an online casino. The issue had stemmed from a typo in her email address linked to her Skrill account, which had caused the payment to be rejected. After the casino’s representative had identified the problem, the player confirmed the correct email address and the funds had been returned to her playing account. Upon reprocessing the transaction with the correct details, the player had successfully received her withdrawal. The issue had been resolved to the player’s satisfaction and the complaint was closed as “resolved”.

Safety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Resolved Our verdict

Case closed

Disputed amount: €20,000

Part of the player’s winnings were confiscated.

The player from Denmark had won a substantial amount (2,235,000 kr) at the casino, part of which was later removed from his account. The casino had claimed that the player had violated some rules. In addition, the player had a pending withdrawal request for 50,000 euros that had not been processed within the stipulated 24 hours. Following a series of discussions and investigations by the Complaints Team, the casino, and the player, the issue had finally been resolved. The casino had agreed to an internal settlement with the player, who had confirmed his satisfaction with the resolution.

Read moreRead lessLetsLucky CasinoLetsLucky CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Sep 2023 The player from Denmark had won a substantial amount (2,235,000 kr) at the casino, part of which was later removed from his account. The casino had claimed that the player had violated some rules. In addition, the player had a pending withdrawal request for 50,000 euros that had not been processed within the stipulated 24 hours. Following a series of discussions and investigations by the Complaints Team, the casino, and the player, the issue had finally been resolved. The casino had agreed to an internal settlement with the player, who had confirmed his satisfaction with the resolution.

Safety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Show more complaints (+49) Discuss anything related to JustCasino with other players, share your opinion, or get answers to your questions.

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